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Field Operations Executive
1 month ago
About Rentokil PCIRentokil PCI is the leading pest control service provider in India A Rentokil Initial brand RentokilPCI was formed in 2017 through a joint venture JV between Pest Control India the number onepest control company in India and Rentokil the worlds leading pest control brand Rentokil PCIaims to set new standards for customer service having operations across 300 locations in India For more details Job Responsibilities A Core Operations Ensure availability of qualified trained certified Technicians at all time as per TechnicalTraining Guidelines Coach and train assigned technicians in order to improve the service quality and customerretention of the assigned service area as per Technical Training Guidelines service SOPs Ensure availability of recommended preparation materials and service tools in workingcondition to Technicians as per service SOPs Conduct daily 10 min stand up meeting and explain safety and special instruction toassigned technicians to execute the job as per instructions received from SalesTeam Service Docket Ensure SCP devices are effectively used by technicians troubleshooting of SCP issues andproviding refresher training to technicians on the updates as when required Ensure all On-Site service documentation in Partner Kit are up to date as per contractualrequirements and as per myRentokil for myR customer Ensure implementation and Compliance of service SOP SHE golden rules ATEX and PINKNOTE by self and the assigned technicians Minimum 15 customer visits per week that includes- Surprise visits Rout ride TPA Customer complaints Pest Audits etc - Resi SA including QSRs Ensure APL Approved Preparations List listed preparations products and materials areused in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice anddisposal of empty containers used TG Control board pesticides wrappers and damagedmaterials are disposed in line with SOP Ensure proper schedule of maintenance repairs of equipment is established isfollowed periodically In case any of the Operations colleagues are on leave or position is vacant should ensureentries are made in iCABS to achieve operations KPI of Branch Ensure technicians carry out treatment within a given Standard Treatment Time STT in acompetent manner and effectively follow the route plan and timings defined by ServicePlanner Approval of conveyance amount for assigned technicians Promote highest grooming standards uniform Safety shoes PPEs B Advance Operations Conduct PMI Pest Audit as per icabs- QSRs Small branch accounts Plan execute 01 TPAs Technicians Performance Assessment per assigned technician with1 development programs per year Identify resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and updatethe Root Cause in iCABS to ensure proper ticket closure in time Analyse customer complaints- CO- service wise and improve skills of identified Techniciansto reduce CO ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w r t service operations Internal External Track and optimize material consumption as per SRF Cost sheet and SOW and reportdeviations to line manager Ensure adequate stocks of materials as pending new jobs in line with APL and SOPs areavailable in branch and near expiry materials are used first Track and monitor materials consumption to ensure branch material consumption withinthe target Maintaining Optimum Stock Level and Ensuring Indents are raised after checkingrequirement and stock Monitor and drive service productivity and efficiency Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCABusing rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor report to Line Manager on input costs at all major sites as per gross marginagreed discuss action plans to bring it within limits Actively drive Service Product Leads for assigned technician group within service area byon the job coaching to create density of customers Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances IR issues of Technicians bring to the notice of the LineManager on day to day basis Report any deviation that could impact service quality or productivity of technicians likeovercommitments recommendation regarding night service additional visits covered areamismatch etc Self Development- Be updated with latest innovations Service SOPs SHE and PN updates Key Result Areas 100 completion of PMI Pest Audit as per icabs- QSRs Small branch accounts Material consumption target to be met 100 as per Branch AoP target TPA and Development plan completion as per target- 100 Ensure Call Out complaint per technicians are less than 3 per month and analyse andre-train Technicians with more than 3 complaints per month 100 Trained and qualified Technicians as per Technical Training Guideline L-1 TAT 30 days L-2 within 9-months of Joining Self learning and development- Above 90 score in online assessment RequirementsCompetencies Skills essential to the role Good interpersonal skills Good Analytical Problem-solving skills Ability to communicate effectively Should be proactive in planning organizing Technical knowledge of Pests Service Processes Chemicals EquipmentsEducational Qualification Other Requirement Minimum B Sc Chemistry Zoology Agriculture Any prior experience in operations ofpest management or service industry is desirable Proficient in use of computer applications systems with Excel Word PowerPoint or itsequivalent BenefitsWhat can you expect from RPCI xe2 x9e x94 Our values lie at the core of our mission and vision We believe that its our people whomake our company what it is We believe in Safety Integrity Innovation Learning Development Open Transparent Performance OrientationDEI statement At RPCI we believe in commitment to build an inclusive varied workplacewelcoming to people of all backgrounds Rentokil Initial
