Customer Service Manager
2 weeks ago
Company Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team. Role Description This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience. Key Responsibilities: - Manage and Lead a team of Customer Service Executives - Handle incoming and outgoing customer calls, emails and messages as needed - Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers - Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction - Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels. - Maintain a high level of product knowledge to effectively address customer queries. - Use CRM software to manage and track customer interactions and issue resolution. - Monitor KPIs and ensure the team is delivering as per set standards. - Collaborate with cross-functional teams to escalate and resolve issues quickly. - Adhere to company policies and procedures while delivering exceptional customer service. Key Requirements: Educational Background: - Bachelor’s degree in a relevant field is preferred Experience: - 3+ years of proven experience in Customer Service role is a must - Basic computer skills is a must - Experience with a D2C brand is preferred - Customer Service Team Lead or Managerial experience preferred - Familiarity with a CRM software and Shopify is preferred Work Location: - Full-time on-site from our office located in Singasandra, Bengaluru Core Competencies: - Excellent verbal and written communication skills in English, Hindi - Conversational ability in South Indian regional languages preferred - Ability to empathize with customers and provide appropriate support - Strong problem-solving and decision-making skills - Ability to multi-task and work under pressure in a fast-paced environment - Ability to manage a team and collaborate effectively with colleagues - Positive attitude and willingness to learn and grow in a dynamic industry Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly
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Customer Service Executive
1 week ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
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Customer Service Representative
1 week ago
Bengaluru, Karnataka, India Quick customer electronic service Full timeIm looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person
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Bengaluru, India 247 customer service Full timeHiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...
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Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeCSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...
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Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeCSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...
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Customer Service Representative
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Bengaluru, Karnataka, India Right Track Corporate service Full timeGreat Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...
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Bengaluru, Karnataka, India Nova IVF Fertility Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionNova IVF Fertility (NIF) is India's leading chain of infertility treatment centers known for high success rates through ethical and transparent clinical practices. With over 100 centers across 70+ cities, NIF has successfully achieved more than 90,000 IVF pregnancies. NIF brings world-class standards of IVF treatment and embryology...
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Customer Service Manager
2 weeks ago
Bengaluru, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Manager
2 weeks ago
Bengaluru, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Manager
2 weeks ago
Bengaluru, India HealthFab Full timeCompany DescriptionHealthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
