[07/10/2025] Senior Business Analyst

Job Description About the Company Lauritz Knudsen Electrical and Automation (A unit of Schneider Electric India Pvt. Ltd.) is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer a comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry. L&T Switchgear is now Lauritz Knudsen Electrical & Automation. About the Role Position Title: DGM - Business Analyst for Sales Key Responsibilities: - SFDC (Salesforce): - Lead initiatives across Sales Cloud, Service Cloud, and Marketing Cloud. - Manage end-to-end business cycles: Lead to Opportunity, Quote to Order, and Order to Cash Collection. - Drive digital automation and user experience optimization. - Coordinate cross-functional projects integrating multiple stakeholders and systems. - DMS: - Enhance channel partner experience across onboarding, deboarding, and operational workflows. - Ensure data accuracy and integrity across all DMS modules. - Collaborate with sales, service, product, marketing, finance, channel and other teams to improve partner-facing features. SAP: - Ensure seamless integration with SFDC across modules. - Monitor and validate SOAP-based integrations for accuracy and performance. - Support business process mapping and system harmonization. Python/Tableau: - Develop and maintain data analytics dashboards and visualizations. - Translate business requirements into actionable insights using Python scripts and Tableau reports. - Use Python to ensure the data accuracy and validation checks. Additional Responsibilities: - Documentation & Planning: - Create and maintain Business Requirement Documents (BRD) and System Requirement Specifications (SRS). - Define and manage product roadmaps, aligning with business goals and timelines. - Document workflows and knowledge bases using Confluence. Agile & Project Management: - Manage and track user stories, epics, and tasks in JIRA. - Participate in sprint planning, retrospectives, and daily standup. - Collaborate with Product Owners and Scrum Masters to ensure delivery time. Governance & Frameworks: - Apply RGF (Requirement Governance Framework) to ensure compliance and traceability. - Conduct impact analysis and change management assessments. Key Roles Performed by the Business Analyst: - Business Excellence: Champion innovative ideas and process improvements to enhance customer delight and operational efficiency. - Requirement Gathering: Gather, analyse, and document business needs into clear, actionable formats for developers and stakeholders. - Developer Liaison: Act as the single point of contact for development teams, ensuring clarity and alignment on deliverables. - UAT Testing: Conduct thorough User Acceptance Testing across all scenarios to validate functionality and performance. - User Enablement: Deliver training sessions and onboarding support for end-users and technical teams. - Release Communication: Prepare and distribute release notes and user communications for new features and updates. - Change Management: Monitor adoption and sustain changes through feedback/helpdesk loops and continuous improvement. - Analytics & Insights: Track usage of owned modules and provide data-driven insights for optimization and strategic planning. Schedule: Full-time Equal Opportunity Statement Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we embrace different as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.