Application Support Engineer

5 days ago

Hyderabad, India CorroHealth Full time

Application/Technical Support Engineer

Experience: 3-7 years

Location: Hyderabad | Chennai | Coimbatore

Immediate Joiners only

Job Requirements

- Very strong customer service and communication skills
- Experience in providing advanced technical support in a customer facing role.
- Strong troubleshooting skills and in-depth knowledge of Microsoft technologies
- Experience with: Microsoft .NET, XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Azure technologies.
- Experience managing high priority technical issues and their associated communications.
- Four or more years of installation and support related experience with Windows 2012, 2016, 2022 Server and Microsoft Terminal Services preferably in a customer facing environment.
- Technical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL 2014, 2017, 2019, 2022 Server environments.

Key Responsibilities:

- Provide L1/L2 application support to end-users and clients.
- Troubleshoot, analyze, and resolve application-related issues within defined SLAs.
- Collaborate with development and infrastructure teams for issue resolution and escalations.
- Monitor application performance, logs, and alerts to ensure smooth functioning.
- Document solutions, create knowledge base articles, and share best practices with the team.
- Communicate effectively with stakeholders and ensure timely updates on issue status.

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