Senior Expert – Mis And Quality

What You ll Do As Senior Business Process Specialist you will be a part of Finance Shared Services You will lead the reporting of the entire function work with the Director to set up performance metrics for entire shared services Compliance on Service level agreements tracking updating reporting and publishing of performance metrics You will set up Quality review methodology of 8-10 Streams in Finance Shared Services You will track and publish quality performance for all teams create Standard Operating Procedures with regular updates This will be Individual Contributor role Reporting to the Director Finance Shared Services based in Pune You need to work from office What Your Responsibilities Will Be MIS Goal calculations for all Streams and report Service level agreement adherence Improvise the reporting and track if all deliverables are worked on Compliance Audit on Service level agreements reported and updated for all Streams in BAPS Validation of Volumes Turn Around Time and Autonomy Publish multiple dashboard Work on Automations and identify develop the process simplifications tools for Teams and Managers Maintain Schedule of the daily routine Prepare MIS and other reports Quality Ensure evaluation and reporting on quality system Do regular calibration sessions with counter parts Be involved in escalation resolutions share Root Cause Analysis and deploy Corrective and Preventive action on issues reported Identify process gaps and develop controls Conduct regular Audits and Checks on the team and Quality Assurance Manage the monitoring measurement and review of internal processes especially those that affect the quality of our products Report to top management on the performance of the QMS e g results of quality audits corrective actions including the need for improvement Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs Conduct process knowledge test Conduct quality Learning Sessions and mentor the improvement projects Design and work on continuous improvement of reporting standards Interaction with Partners employeesTrack Governance and support Management in all process improvements programs Manage automation programs and deploy continuous improvement culture to work on Value Deliveries What You ll Need To Be Successful 5 to 7 years experience in MIS and Quality Profile overall 15 years experience in third-party organization or shared services Lean Six Sigma certified Work in cross-functional teams with solution finding approach Maintain high quality in all deliverables and according to the operating principles Added advantage Advanced Excel can perform complex functions VBA RPA ML AI LI-hybrid How We ll Take Care Of You Total Rewards In addition to a great compensation package paid time off and paid parental leave many Avalara employees are eligible for bonuses Health Wellness Benefits vary by location but generally include private medical life and disability insurance Inclusive culture and diversity Avalara strongly supports diversity equity and inclusion and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups each with senior leadership and exec sponsorship What You Need To Know About Avalara We re defining the relationship between tax and tech We ve already built an industry-leading cloud compliance platform processing over 54 billion customer API calls and over 6 6 million tax returns a year Our growth is real - we re a billion dollar business - and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world We re bright innovative and disruptive like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture we ve designed that empowers our people to win We ve been different from day one Join us and your career will be too We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture but to enrich it All qualified candidates will receive consideration for employment without regard to race color creed religion age gender national orientation disability sexual orientation US Veteran status or any other factor protected by law If you require any reasonable adjustments during the recruitment process please let us know