MIS Executive

22 hours ago

Pune, Maharashtra, India ZK Technologies Full time ₹ 4,00,000 - ₹ 7,00,000 per year

Job description

Role Purpose:

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.

Dos:

  • Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
  • Interact and work closely with management, internal stakeholders & clients to understand the business information needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
  • Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
  • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
  • Ensure zero non-compliances on process audit on data security and compliance
  • Support and adopt tools and systems for efficient MIS generation and reporting system
  • Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
  • Providing update to the manager on the progress of any new MIS initiatives
  • Perform periodic maintenance and servicing of MIS system to improve operational efficiency
  • Adopt new tools, technology solutions and develop capability through training to improve own productivity.
  • Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

Deliver / No. / Performance Parameter / Measure:

  • MIS Management and Reporting - Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements.
  • Stakeholder Management - Customised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements.
  • Team Management - Team attrition %, Employee satisfaction score.

Skills Required:

  • Expert in Advanced Excel.
  • Strong experience in generating reports through Power BI.
  • Experience in VBA.

Job Type: Contractual / Temporary

Contract length: 6 months

Pay: ₹400, ₹700,000.00 per year

Work Location: In person

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