Development Consultant

4 weeks ago

Chennai, Tamil Nadu, India Futures And Careers Full time
Hi,

Hiring for Speciality Development Consultant position.

Location: Chennai

Experience: 8+ yrs

Looking for immediate joiners or 30 days NP.

Job Summary:

We are seeking a skilled and experienced Call Flow Developer with hands-on expertise in NICE CXone platform and Java programming. The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital channels.

Key Responsibilities:

- Design, develop, and deploy call flows and routing logic using NICE CXone Studio / ACD scripting.
- Integrate third-party systems and APIs into NICE CXone using Java and RESTful services.
- Customize agent and customer experiences across channels (voice, chat, email, SMS).
- Work closely with business analysts, QA, and operations teams to understand requirements and deliver effective solutions.
- Implement and maintain reusable templates, scripts, and components.
- Monitor and troubleshoot call flow behavior, identifying and resolving performance or logic issues.
- Ensure proper documentation, version control, and knowledge transfer.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related field.
- Hands on experience in NICE CXone / inContact call flow development.
- Proficiency in Java for backend integration and custom application logic.
- Strong understanding of ACD, IVR, call routing, screen pops, and agent scripting.
- Experience working with APIs, web services, and data exchange formats (JSON, XML).
- Familiarity with contact center operations and metrics.
- Ability to work independently and collaborate in a team environment.
- Excellent problem-solving and communication skills.

If anyone interested, then please share your CV to recruiter.4@futuresandcareers.com

Thanks

Anuradha

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