Service Level Analyst
1 week ago
Role : Service Level Analyst
Experience : 8-12 years
Notice Period : 15 days or less
Location : All LTIM locations
JD:
- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
- Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
- Provide input for SLA changes and modifications, participate in negotiating changes to service levels
- Develop and coordinate SLA’s with internal and external customers
- Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
- Authorize additions, revisions or retirement of services in the service catalog
- Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management
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Service Level Analyst
2 weeks ago
Bengaluru, Karnataka, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets- Provide...
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Service Level Analyst
2 days ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets- Provide...
-
Service Level Analyst
2 weeks ago
Bengaluru, Karnataka, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...
-
Service Level Analyst
2 weeks ago
Bengaluru, Karnataka, India LTIMindtree Full timeRole : Service Level Analyst Experience : 8-12 years Notice Period : 15 days or less Location : All LTIM locations JD: Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets...
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Service Level Analyst
1 week ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...
-
Service Level Analyst
1 week ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...
-
Service Level Analyst
1 week ago
Bengaluru, India LTIMindtree Full timeRole : Service Level Analyst Experience : 8-12 years Notice Period : 15 days or less Location : All LTIM locations JD: Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets...
-
Service Level Analyst
1 week ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...
-
Service Level Analyst
5 days ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets- Provide...
-
Service Level Analyst
1 week ago
Bengaluru, India LTIMindtree Full timeRole : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...
