Manager - Dsmg - Ltrl & Mbl - Flows - Jaipur - Vaishali Nagar (2nd Floor) - J-grades

2 weeks ago

Jaipur, Rajasthan, India TATA CAPITAL Full time

Degree Level Bachelor s Degree Key Responsibilities 1 Loan Recovery Collections Conduct regular follow-ups for overdue accounts through field visits and phone calls Prioritize recovery from early-stage delinquents Bucket 1 2 to reduce flow into higher buckets Execute recovery strategies for hard bucket accounts and skip-tracing as necessary Handle settlements part-payments and restructuring cases as per guidelines 2 Customer Engagement Explain repayment obligations and educate borrowers on the impact of non-payment Maintain a respectful solution-oriented approach while dealing with customers Act as a liaison between the customer and the branch in resolving disputes or grievances 3 Field Operations Plan and execute daily field visits in assigned areas routes Use collection tools and mobile apps for tracking and updating visit outcomes in real-time Coordinate with tele-calling teams and legal officers as required 4 Reporting Documentation Maintain accurate records of interactions collections and commitments made by customers Submit daily and weekly MIS reports on collections performance and field updates Highlight high-risk accounts and recommend escalation or legal action where applicable 5 Compliance Ethics Follow all internal processes and regulatory guidelines e g RBI Fair Practices Code Ensure ethical collection practices with no coercion or harassment Participate in regular training and audits to ensure adherence to SOPs Key Performance Indicators KPIs Collection Efficiency Ratio PAR 0 PAR 30 PAR 90 etc Bucket-wise recovery performance Field productivity visits vs recoveries Customer resolution turnaround time Zero compliance violations Qualifications Skills Education Minimum Graduate preferred in Finance Business or related field Experience 1-3 years in collections recovery or field credit operations Prior experience in handling LTRL or MBL segments is desirable NBFC MFI BFSI sector background preferred Skills Attributes Strong communication and negotiation skills Local language proficiency is a must High integrity self-motivated and target-oriented Familiarity with collection apps or CRM tools Willingness to travel extensively within assigned areas Other Details Working Hours Field-based role with flexibility based on customer availability Travel Daily local travel required two-wheeler preferred Compensation Fixed salary Incentives Travel Allowance as per policy

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