Receptionist

1 day ago

Mumbai, Maharashtra, India Masadir Hr Services Full time
Job Description

Key Responsibilities

1. Front Desk Operations

- Greet and welcome visitors, clients, or patients in a friendly and professional manner.
- Maintain a clean and organized reception area.
- Manage visitor logbooks, ID issuance, and ensure proper entry protocols.

2. Telephone & Communication Handling

- Answer, screen, and forward incoming phone calls to appropriate departments.
- Handle basic inquiries and provide accurate information.
- Take and relay messages or emails when staff are unavailable.

3. Appointment & Scheduling Support

- Manage appointment bookings, rescheduling, and calendar coordination (for clinics, offices, or executives).
- Notify staff of scheduled meetings or walk-in visitors.
- Ensure meeting rooms are prepared and reserved as needed.

4. Administrative Support

- Receive, sort, and distribute incoming mail, parcels, and courier packages.
- Assist with basic data entry, filing, photocopying, and document preparation.
- Maintain office supplies inventory at the front desk area.

5. Customer Service & Support

- Provide excellent service to all guests and internal employees.
- Handle complaints or direct concerns to the appropriate team quickly.
- Support event coordination or visitor hospitality when required.

Qualifications

Essential:

- Minimum 12th pass / High School graduate
- 13 years of experience in a front office or receptionist role
- Basic computer skills (MS Office, email, internet)

Desirable:

- Graduate in any discipline
- Experience with EPABX systems, appointment software, or hospital front desk systems
- Fluency in English and [local language]

Skills & Competencies

- Excellent verbal and written communication skills
- Pleasant personality and professional appearance
- Strong interpersonal and customer service orientation
- Good organizational and multitasking skills
- Ability to remain calm under pressure
- Basic knowledge of office equipment (printer, scanner, EPABX)

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