Application Support Analyst

As an employee at Thomson Reuters you will play a role in shaping and leading the global knowledge economy Our technology drives global markets and helps professionals around the world make decisions that matter As the worlds leading provider of intelligent information we want your unique perspective to create the solutions that advance our business and your career Our Service Management function is transforming into a truly global data and standards-driven organization employing best-in-class tools and practices across all disciplines of Technology Operations This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio Partner with application development teams to deliver operational readiness for new applications and features Collaborate with stakeholders such as business teams product owners and project management in defining roadmaps for applications and processes Drive continual service improvement and innovation in productivity software quality and reliability including meeting exceeding SLAs About You Youre a fit for the role if your background includes 3 Years of experience in software development and or technology infrastructure on Boomi Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure Javascript frameworks and Libraries HTML CSS JS Node JS TypeScript jQuery Docker AWS Azure Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems infrastructure Proven track record of success driving projects and initiatives even with ambiguous details provided ITIL Certification preferred LI-SS5 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more We live by our values Obsess over our Customers Compete to Win Challenge Y our Thinking Act Fast Learn Fast and Stronger Together Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Making a Real-World Impact We are one of the few companies globally that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions We serve professionals across legal tax accounting compliance government and media Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law More information on requesting an accommodation Learn more on how to protect yourself from fraudulent job postings More 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