▷ (Apply in 3 Minutes) Founder's Office - Customer Success & Outbound Specialist

Job Description

tldr; We&aposre looking for people who&aposre hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.

At Dexy, were transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founders Office, youll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.

This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.

What Youll Do

In this hybrid role, youll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives:

Customer Success

- Onboarding & Campaign Setup: Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.
- Performance Analysis: Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.
- Strategic Support: Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.
- Relationship Management: Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.

Email & LinkedIn Campaign Execution

- Outbound Campaigns: Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexys clients and internal growth experiments.
- Personalization & Segmentation: Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.
- Continuous Optimization: Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.
- Platform Expertise: Become a power user of Dexys AI platform, demonstrating its value in creating and scaling outbound campaigns.

Founders Office Strategic Projects

- High-Impact Initiatives: Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.
- Customer Feedback Loop: Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.
- Growth Experiments: Test and validate innovative outreach strategies to stay ahead in outbound lead generation.

What You Bring to the Table

- Email & LinkedIn Campaign Expertise: Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.
- Customer Success Knowledge: 1-2 years in customer-facing roles (Customer Success, Account Management, or Sales) with a focus on outbound outreach.
- Communication Skills: Exceptional written and verbal communication skills, with a knack for crafting compelling messages for different audiences.
- Analytical Mindset: Ability to analyze campaign data, identify trends, and suggest optimizations for better performance.
- Self-Starter: A proactive individual who takes ownership of challenges and delivers results in dynamic, fast-paced environments.
- Growth Mindset: Eager to learn, adapt, and grow alongside a team of high performers.

Why Dexy

- Founder-Led Mentorship: Work closely with the founding team, gaining invaluable insights and exposure to startup leadership.
- Skill Development: Hone your expertise in email and LinkedIn outreach, customer success, and SaaS growth strategies.
- Relocation Benefits: We provide housing and relocation assistance to make your move seamless.
- Impactful Role: Be at the forefront of scaling AI-driven outbound lead generation, directly influencing Dexys growth trajectory.

Perks & Benefits

- Competitive salary with performance-linked bonuses.
- First-hand mentorship from founders and industry veterans.
- Opportunities for accelerated career growth in a core team role.
- A fun, high-energy startup culture filled with driven individuals.

Who Should Apply

This role is for ambitious individuals who:

- Have experience running email and LinkedIn campaigns and are familiar with tools like Outreach, Salesloft, Instantly, or LinkedIn Sales Navigator.
- Thrive in customer-facing roles and want to elevate their skills in outbound strategy and customer success.
- Are excited about working closely with founders in a high-responsibility role.
- Are hungry to learn, grow, and make a tangible impact in a fast-paced AI SaaS startup.

Ready to Build the Future of Outbound Lead Gen

ONLY if youre passionate about Email and LinkedIn campaigns and want to combine hands-on execution with strategic growth initiatives, wed love to hear from you.

Apply now and become a part of Dexys mission to revolutionize outbound lead generation

About Dexy

Dexy is an AI-powered outbound lead generation platform helping businesses supercharge their sales pipelines. Were on a mission to revolutionize how companies find and engage their next customers. Join us in shaping the future of sales intelligence

Location: Remote

Experience: 1-2 Years (Previous experience as an SDR specializing in email and LinkedIn campaigns is a strong plus)

Type: Full-Time

Compensation: 30-50K