Escalation Engineer

Escalation engineerThis role has been designed as xe2x80x98Onsite with an expectation that you will primarily work from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in todays complex world Our culture thrives on finding new and better ways to accelerate whats next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE What you ll do Provide HPE Aruba customers Engineers troubleshooting support in the areas of HPE Aruba Networking and related areas Provide leadership in technical problem management and the resolution of all issues working closely with Global Enterprise Customers HPE Aruba remote and field support staff Develop action plans to investigate and resolve complex issues problems and clearly communicate these to engineers customers and or relevant managers Identify and contribute to projects to improve product support customer satisfaction and team efficiency Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables BFT Technical writing skills will be required to publish Issue resolution documents Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation discussion Must be able to interact with colleagues from different countries and background own team members of L1 and L3 and Engineering teams What you need to bring Education and Experience Required Bachelor s degree in Mechanical Electrical Computer Science or equivalent or other Engineering 3 Years experienceKnowledge and Skills Network technologies including Routing Switching and Network management Good knowledge on Switching OSI Layer2 and Routing Layer3 technology Working knowledge and understanding of 3 layer architecture Access Distribution and Core switching Technical knowledge on Windows Linux and other operating system Knowledge of network hardware and architecture Demonstrate an in depth understanding of several products in more than one functional area involving usage configuration and interaction with other products Affinity with Remote Resolve support processes Basics of WLAN technology 802 11 Standards Controller and APs Good to have knowledge on Data Center Technologies Good to have knowledge on REST NAE Python Prior knowledge on Aruba OS Aruba OS-CX or Comware will be added advantage Aruba ACSP certification will be added advantage Additional Skills Cloud Architectures Cross Domain Knowledge Design Thinking Development Fundamentals DevOps Distributed Computing Microservices Fluency Full Stack Development Security-First Mindset User Experience UX What We Can Offer You Health WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional DevelopmentWe also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have xe2x80x94 whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india arubaJob EngineeringJob Level TCP 02HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories