Senior Escalation Engineer

Job Description Senior Principal Software Engineer - IT Be a part of a team that's ensuring Dell Technologies product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements. Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer - IT on our Software Engineer-IT Team in Bangalore What You'll Achieve As a Senior Principal Software Engineer, you will deliver products and improvements for a changing world. Working at the cutting edge, you will craft and develop software for platforms, peripherals, applications and diagnostics all with the most sophisticated technologies, tools, software engineering methodologies and partnerships. You will: - Serve as a global escalation point, collaborating with various teams to resolve issues. - Examine technical email messaging and security incidents, conduct root cause analysis, and suggest long-term solutions. - Collaborate with the email messaging operations team on user issues. - Guide stakeholders and the internal messaging team in adopting best practices and enhancing services to meet business needs Essential Requirements - Graduate/ Masters with 12-15 years of relevant experience, including more than 5 years in email services within large enterprise companies. - Exceptional ability to conduct escalation investigations, analyze and distill relevant findings, and determine root causes. - Extensive knowledge of email security techniques and technologies, such as DMARC, DKIM, SPF, STARTTLS, Anti-Spam, Anti-Phishing, Email Attachment Defense, URL Defense, Microsoft Exchange Online, Cisco Secure Email, and Microsoft Defender for Office 365. - Strong proficiency in Microsoft Exchange Online administration and Microsoft Outlook troubleshooting, Advanced powershell scripting and Automation - Experience with Threat Protection and Proofpoint Protection (or Proofpoint-On-Demand) services. Advanced understanding of SMTP, RFC822, and related email protocols and standards - Hands-on experience with Data Security, including Microsoft Purview solutions: Data Loss Prevention (DLP), eDiscovery, Azure Rights Management Services (ARMS - Experience with Cloud Security solutions and best practices Desirable Requirements - Industry certifications (CISSP, MS Cybersecurity Architecture Expert, MS365 Admin Expert, Azure Security Engineer, etc.) - Familiarity with enterprise faxing services, such as Genifax or similar platforms - Working knowledge of AI-driven business solutions, including: Microsoft Copilot, Generative AI platforms, AI agents designed for enterprise workflows and automation Who We Are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 25-Nov-25 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Job ID:R270455Job Function: Information Technology