Platform Engineer

About Organization: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. Overview: A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure and middleware components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge. Responsibilities: - Support of critical infrastructure services as well as applications and platform technologies that play a foundational role in the operations of Paychex’s information technology systems. - An Architect level Engineer who demonstrates high skills and mastery of most or all the Platform Engineering core technologies. - Provide technical support and act as an escalation point for complex troubleshooting for applications across environments, including high impact production issues. - Responsible for installing, configuring, and maintaining operating systems, physical and virtual infrastructure and middleware components to fulfill business requirements. - Provides advanced complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability. - Utilize the latest technologies from leading companies such as HPE, Infinidat, Microsoft, Oracle, Red Hat along with open-source innovations critical for delivering our IT services. - Creating/develop automation using scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities. - SME in troubleshooting skills across Windows and Linux - Knows how platform engineering enterprise applications and infrastructure support Paychex business processes, understands the scope of the platform engineering service catalog and can escalate service requests both internally and with external vendors to meet SLAs. - Identify the operational issues and develop effective, long-term solutions aimed at resolving these issues as well as address complex incidents to ensure sustainability and efficiency in our operations. - Build and maintain strong relationships with vendors. Work with them independently to identify and solve complex problems related to vendor performance. - Mentor junior members on advanced implementations and technologies. Requirements: - Education level: master’s degree or bachelor’s degree in computer science or related field. - Experience: 10+ years of relevant experience. - English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods. - Must have exposure on technologies like Git, Artifactory, Server Spec, Foreman, Puppet and Ansible to achieve our organizations 'as code' goals and objectives - Must have exposure to latest technologies from Cisco, Dell/EMC, Docker, VMware, Red Hat (OpenShift) and Microsoft (Hyper-V)