▷ Only 24h Left: Associate Advisor, Care Account Operations

Associate Customer Care Advisor - Bengaluru India Toast is driven by building a restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Customer Care Advisors CCAs are pivotal stakeholders in responding to and resolving escalated account issues such as credits and billing inquiries to meet customer needs As a CCA you will be a part of the Account Operations campaign and assist customers with Toast contracts and billing-related inquiries offering support for modifications credits and account adjustments About this roll Responsibilities Manage customer inquiries related to subscriptions service agreements and accounts across email Salesforce tickets chat and voice channels Investigate and resolve complex issues concerning contracts billing charges and fees with accuracy and attention to detail Deliver clear courteous and empathetic communication to ensure customers feel supported and understood Proactively address credit requests and process account adjustments to strengthen satisfaction with Toast POS Partner with cross-functional teams to deliver a seamless high-quality customer experience Identify and respond appropriately to potential fraud cases applying the necessary measures to protect customers and the business Contribute to continuous improvement by actively supporting initiatives that enhance customer programs and overall experience Do you have the right ingredients Requirements 1-3 years of customer service experience working with customer billing inquiries and account management SaaS background preferred Experience in using Salesforce a Strong abilities in teamwork communication and collaboration for effective interaction with colleagues and customers Easily adapting to a dynamic fast-paced setting Detail obsessed and a willingness to handle various tasks while ensuring efficiency Your Secret Sauce Competencies Customer-first mindset with empathy and problem-solving skills Strong process discipline accuracy and attention to detail High integrity and discretion in handling sensitive data Ability to collaborate effectively and adapt to changing priorities Confidence in making sound decisions within defined protocols Toast s Recipe for Success Shift Details This role follows a rotational shift schedule including evenings weekends and holidays Training and onboarding will be onsite At Toast we work in a hybrid model with a minimum of 2 days in office For the first 12 months after go-live we ll ask you to be onsite at least 3 days a week to ensure strong collaboration and support Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability