Lead Assistant Manager

Job Description

Job Description

Instructional Designer/ID - B1/B2

EmploymentType:Permanent

Location: Chennai
Responsible Functions

- Training & Facilitation:Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.
- Content Creation & Design: Develop eLearning modules, job aids, and product/application videos. Create engaging training materials aligned with business goals and learner needs.
- Knowledge Repository Management: Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.
- Tracking & Reporting: Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.
- Sales Enablement Functions: Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.
- Application / Product Training: Design and deliver product walkthroughs, demo videos, and feature update guides. Create how-to videos and tutorials for internal teams, and external clients.
- Collaboration & Stakeholder Engagement: Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.
- Continuous Improvement: Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.
- Technology & Tool Adoption: Create training resources for new software/tools adopted by the organizations. Conduct live demos and application tutorials.

Essential Functions

- Good understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
- Analyze learning needs to identify gaps in skills, knowledge, or performance.
- Design instructional materials (eLearning, classroom training, assessments).
- Leverage learning technologies and authoring tools to create engaging, interactive content.
- Evaluate training effectiveness using feedback, assessments, and analytics, and refine content as needed.

Primary Internal Interactions

- To gather accurate content and insights for course development. Collaborate on learning objectives and assessments.

- Work together to create engaging visuals, animations, and interactive elements.

- Align instructional materials with organizational goals. Review and approve course designs and delivery methods.

Primary External Interactions

- Clients/Stakeholders: Understand training needs and expectations. Present prototypes, gather feedback, and finalize deliverables.
- Validate content relevance and accuracy. Stay updated with trends and best practices.

Skills

Technical Skills

Required Skills- Good Knowledgeof US Healthcare with at least 3 years of experience working with various US Healthcare Payer clients.

Skills Must Have

- Good understanding of Software Development Life Cycle & Methodologies like Agile Scrum, Waterfall etc.
- Creates courses outlines, lesson plans and scripts.
- Strong knowledge of Instructional design principles, and training methodologies.
- Collaborate with SMEs, BA, PM, and other stakeholders to identify learner needs and define objectives.
- Proficiency in eLearning authoring tools (Articulate 360, Captivate, Storyline, Rise, Camtasia, etc.).
- Maintain training records, and version-controlled repositories in Microsoft SharePoint.
- Plan timelines, manage deliverables, and ensure project meet deadlines.
- Ability to manage multiple projects and meet deadlines.

Skills Nice to Have

- Ability to create learner-centric, immersive experience beyond just content delivery.
- Crafting scenarios, case studies, and narratives that improve learner engagement.
- Familiarity with tools like Canva, Photoshop, or visual assets.
- Understanding user experience design to make courses intuitive and accessible.
- Using AI for content creation, learning analytics and assessment personalization.

Process Specific Skills

Delivery Domain -SoftwareDevelopment - SDLC & Agile Certifications

Business Domain -US Healthcare Insurance & Payer Analytics

Fraud, Waste & Abuse

Payer Management

Code Classification Management

Soft Skills

- Understanding of Healthcare business vertical and the business terms within.
- Partnering with SMEs and developers.
- Strong communication skills - oral and verbal.
- Should be able to function as an Individual Contributor.
- Analyzing learning gaps and business problems to provide effective solutions.
- Ensuring accuracy in content, design consistency, and compliance with standards.
- Experience in data analysis and reporting on learning effectiveness.

Working Hours

General Shift - 12PM to 9 PM

Will be required to extend as per project release needs

Education Requirements

- Master's or Bachelor's degree from top-tier colleges with good grades, preferably in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience