Trainer - Cleaning Category

5 days ago

Gurugram Gurugram India Urban Company Full time

Job Description Trainer Cleaning Services Location: Dubai Company Descriptio nUrban Company is Asia's largest technology marketplace for home services, offering services such as beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting. With a vision to empower professionals worldwide, the company operates in 50+ cities in India, the United Arab Emirates, Singapore, and The Kingdom of Saudi Arabia, transforming service professionals into high-quality micro-entrepreneurs. Urban Company focuses on delivering high-quality, delightful services at home through its mobile app & website . Role Overvi ewThe Trainer Cleaning Services is responsible for delivering hands-on technical and behavioral training sessions for Urban Company's cleaning professionals. The role focuses on ensuring every partner understands UC's cleaning standards, service protocols, hygiene norms, and customer handling expectations, thereby maintaining high-quality service delivery across the countr y. Key Responsibilit - iesConduct practical and classroom training on home and deep cleaning processes, tools, and equipment usa - ge.Deliver soft skills and customer etiquette training to enhance service quali - ty.Support the onboarding and certification of new cleaning partne - rs.Assist in the implementation of refresher and upskilling programs under Senior Trainer guidan - ce.Ensure adherence to safety, hygiene, and chemical handling standards as per UC and UAE nor - ms.Maintain accurate training attendance, assessment results, and certification recor - ds.Conduct on-site audits and field observations to provide coaching and feedback to partne - rs.Share insights and partner feedback with Senior Trainer and Category teams for process improveme nt. Skills & Competen - ciesStrong technical knowledge of cleaning tools, materials, and procedu - res.Effective communication and facilitation skills in a multilingual environm - ent.Empathetic and patient trainer who can connect with field partn - ers.Basic understanding of adult learning principles and safety complia - nce.Organized, proactive, and detail-oriented in maintaining training reco rds. Qualifications & Exper - ienceDiploma or Bachelor's degree (Hospitality, Facility Management, or related fields prefer - red).35 years of experience, including 2+ years in cleaning operations or training r - oles.Prior experience training blue-collar or partner workforce in the UAE/GCC is highly desir - able.Languages: English and Hindi/Urdu required; Arabic/Tagalog an advan - tage.Knowledge of local hygiene and chemical safety protocols prefe rred. Why Jo - in UsBe part of a dynamic team driving growth in one of Urban Company's most important ma - rkets.Enjoy a competitive compensation pa - ckage.Gain hands-on experience in hyperlocal marketing and field sales with a leading global - brand.Contribute to a mission-driven organization that is transforming the home services ind ustry.

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