Major Incident

8 hours ago

Chennai India Tata Consultancy Services Full time

Job Description TCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai / Kolkata Experience required: 6-10 yrs Skills: Major Incident & Problem Management Interview date: 12-Dec-25 (Friday) Key responsibilities: - Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and maintain the Major Incident Management process. - End to End ownership of all major incidents until resolution and publish periodic updates to the relevant technology stakeholders as appropriate on the progress of the incident. - Create an Action Plan/Recovery Plan with the help of product teams, assign the actions to the respective owners and track the execution for quick service restoration. - Collaborate with product, portfolio leadership & 3rd party suppliers as required to resolve issues within the defined SLAs / KPIs. - Assess priority for major incidents with product teams and senior IT/Business Leadership. - Maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise. - Facilitate incident recovery by mobilizing the required technical resources and 3rd party suppliers on the incident bridge. - Work closely with command center/monitoring team to monitor the overnight critical batches and manage the resolution of stalled or breached jobs with the relevant product teams in a timely manner to avoid any impact to business. - Maintain and follow the defined escalation matrix for all internal & external M&S suppliers during Major Incidents for immediate service restoration. - Conduct Post Incident Reviews (PIRs) and work with the teams to identify root cause and preventive measure to avoid recurrence. - Publish PIR document to the relevant technology stakeholders / leadership team with the gaps identified and track actions until closure. - Internal stakeholder communication and War Room Management. Your Profile Key skills/knowledge/experience: IM - IT Service Management experience, Strong knowledge of ITIL processes - ITIL v3 or 4 Certified Foundation/Practioner - Flexible to support off business hours via On-Call - Extensive experience in handling mission critical incidents - Good listening skills, decision making and problem-solving ability - Excellent communication skills and should be able to effectively communicate at all levels. Good to have: - Working experience in IT Operations (preferably Retail Domain) in a complex application & infrastructure landscape.

  • Major Incident

    1 week ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    TCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: Chennai / KolkataExperience required: 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities:Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...

  • Major Incident Manager

    8 hours ago

    Chennai, India Tata Consultancy Services Full time

    Job Description Greetings from Tata Consultancy Services!! We are hiring for Major Incident Management!! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts...

  • Major Incident Manager

    2 weeks ago

    India MUFG Pension & Market Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description OverviewThe purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident ReportsKey Accountabilities and Main...

  • Major Incident Management

    3 weeks ago

    India Capgemini Full time

    Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of...

  • Major Incident Manager

    2 days ago

    Chennai, India Michael Page Full time

    A globally focused shipping and terminal organisation.Achieve its goals by successfully innovating and creating world class solutions.About Our ClientWith a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.Job DescriptionManage and lead the resolution of major...

  • Major Incident Manager

    2 hours ago

    Chennai, India Michael Page Full time

    A globally focused shipping and terminal organisation. Achieve its goals by successfully innovating and creating world class solutions. About Our Client With a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies. Job Description Manage and lead the resolution of...

  • Major Incident Manager

    6 hours ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    TCS Walk-In Drive at Bangalore!Please apply if you are interested!Walk In Drive Date: 20th Dec 2025Walk In Drive Time: 09:00 AM – 1:00 PMJob title: Major Incident ManagementLocation: BangaloreExperience: 4-6 YearsResponsibilities:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged,...

  • Major Incident Manager

    4 weeks ago

    Chennai, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!! We are hiring for Major Incident Management! ! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...

  • Major Incident Manager

    4 weeks ago

    Chennai, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!! We are hiring for Major Incident Management!! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...

  • Major Incident Manager

    4 weeks ago

    Chennai, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...