BPO Telecaller

3 days ago

Nashik Lucknow, India Impact Hr Km Solutions Full time

Job Description Description We are looking for enthusiastic BPO Telecallers to join our team. This entry-level role is ideal for freshers who are looking to kickstart their careers in customer service. As a Telecaller, you will be responsible for engaging with customers, addressing their inquiries, and providing information about our products and services. Responsibilities - Handle inbound and outbound calls to address customer inquiries and concerns. - Provide accurate information regarding products and services to customers. - Maintain customer satisfaction by resolving issues in a timely and efficient manner. - Document all interactions with customers in the CRM system accurately. - Meet daily and monthly call targets and performance metrics. - Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Skills and Qualifications - Excellent verbal communication skills in English and Hindi (or regional language). - Strong listening skills to understand customer needs effectively. - Basic computer skills with proficiency in MS Office and CRM software. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong problem-solving skills and a customer-centric approach. - Ability to work flexible hours, including weekends and holidays.

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