Its Workforce Analyst
3 weeks ago
Description IT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies process mapping and optimization techniques and make data driven decisions for project deliverables They will also possess an analytic and optimization background to enable tactical workforce planning Cross-team collaboration and project management skills are essential A passion for developing a standard Global WFM model is required as is engaging your team to do the same You will play an active part in this effort In this role you will support the delivery of service levels and productivity targets for all skills sites you support You will understand our business drivers and levers and will monitor and report volume actuals against forecast to meet short-term outlook Responsibilities include - On-going generation creation and maintenance of accurate data reporting - Run what-if scenarios for staffing - Analyze data to outline any reasons for under over performance and recommend actions to improve performance - Support the production communication implementation of service level action plans - Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels - Work with operational and support teams to effectively plan non-productive time NPT - Ensure accurate recording and reporting of metrics - Develop relationships with leadership and workflow capacity partners to include sharing standard methodologies - Work closely with leadership to identify hot spots and take appropriate actions to minimize any impacts - Communicate and interact effectively with operations and support functions to provide internal customers with information data needs in a timely manner - Evaluate and implement opportunities for improving workflow processes and automation of processes - Monitor adherence to productivity and SLA About the team Global Workforce Planning GWP is a team responsible for ensuring support teams have the right people in the right place at the right time to provide support for customers GWP facilitates the end-to-end process from planning to execution in partnership with stakeholders This process starts with planning followed by scheduling and real time monitoring GWP works with leadership across all regions to ensure our production staff is available to meet customer demand Basic Qualifications - Experience demonstrating problem solving and root cause analysis - Experience writing complex Excel VBA macros - Experience defining requirements and using data and metrics to draw business insights - Experience using hard data and metrics to back up assumptions and concepts Preferred Qualifications - Experience with reporting and Data Visualization tools such as Quick Sight Tableau Power BI or other BI packages - Experience in Excel macros index conditional list arrays pivots lookups Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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ITS Workforce Analyst
5 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 12,00,000 per yearIT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team. The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions for project deliverables. They will...
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ITS Workforce Analyst
5 days ago
Hyderabad, Telangana, India Amazon Web Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDESCRIPTIONIT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team. The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions for project deliverables....
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ITS Workforce Analyst
4 weeks ago
Hyderabad, India Amazon Full timeIT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team. The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions for project deliverables. They will...
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ITS Workforce Analyst
3 weeks ago
Hyderabad, India AWS ProServe IN - Karnataka - H53 Full timeIT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team. The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions for project deliverables. They will...
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Workforce Management Analyst
2 weeks ago
Hyderabad, Telangana, India 3ghrservices Full time ₹ 3,00,000 - ₹ 5,00,000 per yearGreetings from 3GHR ServicesWe are Hiring for "Workforce Management Analyst"Role: Workforce Management Analyst - (BPO/KPO)Experience: 1+ YrsQualification: GraduationSalary: Upto 5.0 LPALocation: Uppal, Hyderabad5 Days Working, Night Shifts2 Way Cab ProvidedJob SummaryThe Workforce Management (WFM) Analyst – Inbound Operations is responsible for ensuring...
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Hyderabad, Telangana, India ProPharma Full time ₹ 12,00,000 - ₹ 36,00,000 per yearFor the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the...
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Workforce Management Analyst
2 weeks ago
Hyderabad, Telangana, India TriNet Full time ₹ 5,00,000 - ₹ 12,00,000 per yearTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...
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Workforce Management Analyst
2 weeks ago
Hyderabad, Telangana, India TriNet Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...
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Workforce Planning and Insights
2 days ago
Hyderabad, Telangana, India State Street Full timeGlobal Human Resources Workforce Insights - Associate About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to...
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UKG Workforce Central
3 days ago
Hyderabad, Telangana, India Interscripts Software Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description: UKG Workforce Central (WFC) Analyst/AdministratorJob Title:UKG Workforce Central (WFC) Analyst/AdministratorDepartment:Information Technology (IT) / HRIS ApplicationsReports To:HRIS Manager or Director of Enterprise ApplicationsLocation:[City, State/Country - e.g., On-site, Hybrid, Remote]Job SummaryThe UKG Workforce Central (WFC)...
