Workforce Analyst

1 day ago

Hyderabad Egypt India LXT Full time US$ 60,000 - US$ 1,20,000 per year

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East. 

We are hiring a Workforce Analyst who will be analyzing workforce metrics, forecasting staffing needs, ensuring optimal scheduling to meet business objectives, and develop BI dashboards and reports. This role demands a strategic thinker with a strong analytical background and excellent communication skills.

Key Responsibilities:

  • Analyze and interpret workforce data to identify trends and provide actionable insights.
  • Develop and maintain accurate forecasting models to predict volumes, handle times, and staffing requirements.
  • Create and manage employee schedules to ensure adequate coverage and adherence to service level agreements (SLAs).
  • Monitor real-time performance and adjust staffing plans as needed to maintain operational efficiency.
  • Create, develop and maintain SQL and Power BI dashboards.
  • Collaborate with Secure Facility Operations and Operational Excellence teams to optimize workforce utilization.
  • Prepare and present regular reports on workforce performance, including productivity, attendance, and adherence metrics.
  • Assist in the development and implementation of workforce management tools and technologies.
  • Ensure compliance with labor laws and organizational policies related to scheduling and staffing.

Qualifications:

  • Bachelor's degree in business administration, Statistics, Human Resources, or related field.
  • Minimum of 4 years of experience as a Workforce Analyst in the BPO industry.
  • Excellent in advanced data analysis tools and techniques (e.g., SQL, Power BI, Tableau)
  • Professional experience in power Bi Dashboards creation.
  • Proficiency in MS Office Suite.
  • Certification in workforce management (e.g., CWPP, CWPM) is a plus.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Excellent organizational and time management skills.
  • Effective communication and interpersonal skills.
  • Fluency in written & spoken English is a must.
  • Ability to work under pressure and adapt to changing business needs.
  • Detailed-oriented with a strong commitment to accuracy

Additional information:

LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.

  • Workforce Management Analyst

    4 days ago

    Hyderabad, Telangana, India 3ghrservices Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Greetings from 3GHR ServicesWe are Hiring for "Workforce Management Analyst"Role: Workforce Management Analyst - (BPO/KPO)Experience: 1+ YrsQualification: GraduationSalary: Upto 5.0 LPALocation: Uppal, Hyderabad5 Days Working, Night Shifts2 Way Cab ProvidedJob SummaryThe Workforce Management (WFM) Analyst – Inbound Operations is responsible for ensuring...

  • Business Analyst – Operations

    2 weeks ago

    India PiTek Solutions Full time

    Business Analyst – Operations & Workforce Management Department: Information Technology – Enterprise Solutions Reports to: IT Manager, PMO Position Overview We are seeking a Business Analyst for a North American Client for Full Time Remote work from India to support and enhance workforce-related operational processes across our chemical manufacturing...

  • Workforce Management Analyst

    4 weeks ago

    Thane, India TP Full time

    Job Description Job Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and...

  • Workforce Planning Analyst

    2 weeks ago

    Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Workforce Planning Analyst Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your...

  • Workforce Management Analyst

    4 weeks ago

    Thane, Maharashtra, India, Maharashtra TP Full time

    Job Title: WFM RTAGrade : II Location: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management

    3 weeks ago

    India Gainwell Technologies Full time

    Greetings from Gainwell Technologies !!! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...

  • Business Analyst

    2 weeks ago

    India PiTek Solutions Full time

    Senior Workforce Management Expert – Operations & Manufacturing Full-Time Remote Work from India for a North American Client We are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...

  • Business Analyst – Operations

    2 weeks ago

    India PiTek Solutions Full time

    Senior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...

  • Workforce Management Analyst

    5 days ago

    Hyderabad, Telangana, India TriNet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...

  • Workforce Management Analyst

    5 days ago

    Hyderabad, Telangana, India TriNet Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...