3 Days Left: Product Support Specialist
3 weeks ago
DescriptionProduct Support SpecialistBangalore IndiaThe Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent inspiring student success and institutional growth The Power of Together is built on having a diverse and inclusive workforce We are committed to making diversity inclusion and belonging a foundational part of our hiring practices and who we are as a company For more information about Anthology and our career opportunities please visit www anthology com Primary responsibilities will include Understanding of API SSO Integrations Providing expertise product support to customer issues Experience in handling SAAS based product Investigating resolving and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures understanding of troubleshooting the stored procedure Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport gaining and maintaining credibility with diverse audiences Coordinating between customers development team and internal support teams while working on customer issues Efficiently coordinating with the internal and external stakeholders Working with the customers to gather product requirement analyze and document before it is passed on to the product management team for next steps Escalating issues as and when needed to Level II Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues Mentoring and training junior support analysts in the technical and procedural aspects of our products and operations Good documentation skills to be able to communicate with the customer in a professional manner Good verbal and written communication skills The Candidate Required skills qualifications Should have a minimum 6 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English Graduate with BE CS BCA MCA This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time Anthology is an equal employment opportunity affirmative action employer and considers qualified applicants for employment without regard to race gender age color religion national origin marital status disability sexual orientation gender identity expression protected military veteran status or any other legally protected factor
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(3 Days Left) Product Specialist
1 week ago
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▷ 3 Days Left! Sales Support Specialist
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