Information Technology Service Management Specialist
1 week ago
Job Description Role: TSE_Service Management Location: Hyderabad Work Set-up: Onsite ( 3 days Hybrid) Compensation: 16,00,000 (Annually - Fixed) Duties: Technical Support Engineer - Service Management In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Skills: - Demonstrated creative problem-solving approach and strong analytical skills - Must be proficient with analyzing log files and standard debugging concept. - Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. - Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) - Experience troubleshooting web application - Experience in troubleshooting Java Script Code. - Excellent communication skills (verbal and written) Education: - Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience) - 2+ years providing customer facing technical support (Web based products or e-commerce preferred) - 2+ years of ServiceNow Development/Admin Experience is mandate
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Information Technology Specialist
4 weeks ago
Mumbai, India Sky Nexus Full timeJob Description Company Description Sky Nexus Australia is a provider of IT services and consulting, with a focus on information security solutions for small and medium-sized enterprises (SMEs). We specialize in empowering SMEs with secure and reliable technology to address their unique challenges in information technology and cybersecurity. By offering...
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Information Technology Sales Specialist
4 weeks ago
Gurugram, Gurugram, India Real Jobs Consulting Services Full timeJob Description Company Description Real Jobs Consulting Services is a reputable placement company based in Gurgaon, providing a range of high-quality placement services including HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work-at-home services. Our expert consultants, with their thorough...
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Information Technology Sales Specialist
3 weeks ago
Bengaluru, India Global Business Tech Pvt Ltd Full timeJob Description Company Description Global Business Tech Pvt Ltd, founded in 2016, is a leading provider of complete office communication and IT solutions. With expertise in integrating and customizing advanced communication technologies and IT infrastructure, we serve customers across various industries. Our team specializes in networking and AV...
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Information Technology Sales Specialist
2 weeks ago
Hyderabad, Telangana, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per yearSalary - 20 lpaExp - 1-2 yearsRole DescriptionThis is a full-time, on-site role for an Information Technology Sales Specialist located in Hyderabad. The Information Technology Sales Specialist will be responsible for driving IT sales, generating leads, managing accounts, and maintaining effective communication with clients. The specialist will identify...
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Information Technology Specialist
4 weeks ago
India Synechron Full timeJob Title: Network/IT Engineer (MFT Solutions Specialist / Managed File Transfer Expert (MoveIT Focus)Location: Work from Home (Onshore) Work Mode: Remote / Work from Home Work Hours: IST 4:00 AM to 1:00 PM Experience: 8+ YearsProfile Outline:We are seeking a highly skilled Application Configuration Specialist with extensive experience in implementing and...
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Information Technology Specialist
4 weeks ago
India Synechron Full timeJob Description Job Title: Network/IT Engineer (MFT Solutions Specialist / Managed File Transfer Expert (MoveIT Focus) Location: Work from Home (Onshore) Work Mode: Remote / Work from Home Work Hours: IST 4:00 AM to 1:00 PM Experience: 8+ Years Profile Outline: We are seeking a highly skilled Application Configuration Specialist with extensive experience in...
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Pune, India BMC Software Full timeJob Description BMC is looking for a Lead System Administrator to join our amazing team! In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud...
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IT Technology Services Specialist
3 days ago
india SAP Full timeWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Information Technology Manager
4 days ago
Hyderabad, India Olive Green Consulting Full timeJob Description Job Title: IT Applications Manager Housing Finance Location: Head office Hyderabad. Department: Information Technology-Applications Reports to: Head of IT / Chief Technology Officer Employment Type: [Full-time] Job Summary: The IT Applications Manager will be responsible for overseeing the development, maintenance, and support of core...
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Information Technology Manager
2 weeks ago
India Atmantan Wellness Centre Full timeJob Description Company Description Atmantan Wellness Centre is a luxury retreat located in the serene surroundings of Mulshi, Maharashtra. Overlooking the pristine Mulshi lake and nestled in the crystal hills, Atmantan offers a holistic approach to wellness for the mind, body, and soul. The centre is widely recognized for delivering exceptional experiences...
