Process Developer

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer - Invoice to Cash

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities

- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.

- Understanding of all aspects of Cash allocation in accordance with customer remittances including deep validation experience and report out to business.

- Cash Application Allocating payments in accordance with customer remittances.

- Collaborating closely between all entities of AR (different entities) and keep track of all aged receivables including current ageing buckets.

- Act as Subject Matter Specialist for the AR processes, complete know-how and understanding of the AR value chain. Experience of working with a real estate client will be a preference.

- Create and update the Standard Operations Procedure and other updates received from time to time.

- Should be able to deal with clients for any query or information.

- Identify and resolve unidentified cash and manage end to end process of Cash applications.

- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.

- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.

- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Qualifications we seek in you

Minimum qualifications

- B. Com or M. Com with a major in Finance and Accounting.

- Relevant experience in Account Receivable processes, cash application will be a preference

- Strong verbal communication, interpersonal, analytical skills & highly proactive approach.

- Proficient in MS Office applications, especially in MS-excel.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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