Office Assistant Jobs Opening in DTDC COURIER MGROAD at College Street, Kolkata-Others, KolkataLess

7 hours ago

Kolkata, India DTDC COURIER MGROAD Full time

Position Summary: We are looking for a dedicated, honest, and hardworking Office Assistant to join our DTDC Courier Branch. The ideal candidate will be responsible for managing daily branch operations, including booking courier shipments, handling documents, assisting customers, and supporting promotional and marketing efforts. Basic computer knowledge and strong customer service skills are essential for this role. This position is ideal for someone who is punctual, responsible, and willing to learn while handling multiple office tasks efficiently.Key Responsibilities:Booking and Documentation: Handle daily courier booking and shipment entry in the DTDC software Print and attach shipment labels, invoices, and consignment notes Maintain physical and digital records of all outgoing and incoming parcels Assist in manifest preparation and timely dispatch of courier shipments Customer Service: Attend walk-in customers, understand their courier needs, and guide them through the process Provide rate information, estimated delivery time, and documentation guidance Resolve basic customer complaints or escalate to the branch manager if needed Update customers about parcel status, delays, or issues with delivery Branch Operations Support: Maintain cleanliness and basic upkeep of the office area Handle incoming calls and inquiries Assist with cash handling and daily reconciliation of bookings (if applicable) Track and record consignments using DTDC tracking systems Computer Work: Use DTDC software, Excel, or other internal tools for booking, invoicing, and tracking Enter and update customer or parcel data in systems accurately Prepare basic daily reports for branch management (sales, bookings, issues) Promotion & Marketing Support: Distribute flyers or promotional material in nearby areas, shops, or housing societies Talk to potential customers and explain DTDC services to promote business Support in digital marketing activities if required (WhatsApp messages, SMS)Required Skills & Qualities:Technical / Computer Skills: Basic knowledge of MS Word, MS Excel, and typing Ability to learn and operate DTDC booking software Internet usage and online tracking skills Customer Handling Skills: Polite and friendly communication Problem-solving attitude Able to handle busy hours calmly and respectfully Work Ethic: Honest, punctual, and regular in attendance Willing to learn new things and follow company procedures Hardworking, responsible, and able to manage time effectivelyMore information about this Office Assistant JobPlease go through the below FAQs to get all answers related to the given Office Assistant jobWhat are the job requirements to apply for this Office Assistant job position? Ans: A candidate must have a minimum of fresher as an Office Assistant What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Office Assistant is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Office Assistant position? Ans: There are immediate 1 job openings for Office Assistant in our Organisation.

12th Pass (HSE)

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