▷ [Urgent Search] Service Advisor

2 days ago


Kottayam KL IN EVM Citroen Full time

Job Summary The Service Advisor acts as the liaison between customers and the service department They are responsible for understanding customer vehicle issues providing repair service estimates scheduling appointments and ensuring customer satisfaction through the entire service process Key Responsibilities Greet customers promptly and professionally upon arrival Listen to customer concerns and accurately document vehicle issues Create detailed repair orders and service recommendations Communicate clearly with technicians to relay service repair needs Provide accurate cost and time estimates for maintenance and repair work Keep customers informed on service progress and any changes to estimates or timelines Review completed service work with customers and explain charges Upsell additional services or maintenance when appropriate Handle customer complaints or concerns with professionalism and escalate when necessary Maintain customer records and service history using CRM or DMS software Follow-up with customers post-service to ensure satisfaction Qualifications High school diploma or equivalent automotive knowledge preferred Prior experience in a service advisor or customer-facing role in an auto service environment Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Working knowledge of vehicle systems and maintenance schedules Proficiency in MS Office and service center software e g Reynolds Reynolds CDK Global etc Key Skills Customer service excellence Problem-solving and negotiation Attention to detail Sales ability and product knowledge Time management Job Types Full-time Permanent Pay 12 000 00 - 23 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Schedule Day shift Morning shift Supplemental Pay Performance bonus Work Location In person


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    3 weeks ago


    Kottayam, KL, IN Kairali Ford Full time

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  • Service Advisor

    2 days ago


    Kottayam, KL, IN Kairali Ford Full time

    Company Description Kerala Cars Pvt Ltd Kairali Ford is a part of the esteemed INDEL group and operates as the authorized dealer for Ford Cars in Kerala servicing areas from Trichur to Trivandrum Kairali Ford has been recognized by Ford India for its excellent service with the prestigious and international QUALITY CARE award Role Description This is a...

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    3 weeks ago


    Piravam, KL, IN SAI SERVICE PRIVATE LIMITED Full time

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    3 weeks ago


    Kottayam, KL, IN luxon tata Full time

    Hii all We are urgenty hiring for Service advisors for our Kottayam showroom We are welcoming diploma candidates specialised in automobile or related fields Job Types Full-time Permanent Fresher Pay From 15 000 00 per month Benefits Health insurance Leave encashment Provident Fund Work Location In person

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    5 days ago


    Kottayam, Kerala, India SAI SERVICE PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We required minimum 6 yreas of experienced service advisor for our Nexa car service center kottayamJob Types: Full-time, PermanentPay: ₹22, ₹25,000.00 per monthBenefits:Cell phone reimbursementHealth insuranceProvident FundWork Location: In person

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    3 weeks ago


    Piravam, KL, IN SAI SERVICE PRIVATE LIMITED Full time

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    2 weeks ago


    Kottayam, KL, IN INDEL AUTOMOTIVE PRIVATE LTD Full time

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