Customer Support Executive

4 days ago

Mysore, India Eternz Full time

CUSTOMER SUPPORT EXECUTIVE AT ETERNZ About Eternz: As a meticulously curated platform dedicated to Jewelry, our core mission is to transform & elevate customers' discovery and shopping experiences. We are on a mission to redefine how India discovers, buys, and experiences Jewelry online. We have partnered with exceptional brands and visionary designers, ensuring that customers have access to a collection of high-quality and trendsetting Jewelry. Our aim is to help brands acquire better and grow their business, enable distribution for national & international brands in India. Role Description: Blended Channel We're looking for a passionate and experienced Customer Support Executive who thrives in a fast-paced startup environment. This is a full-time, on-site role focused on delivering delightful customer experiences across Live Chat, Email, and Calls (Inbound & Outbound). You'll play a critical role in addressing customer queries, resolving issues, and managing escalations while embodying the voice of the brand across every interaction. Key Responsibilities: • Handle customer interactions via live chat, email, phone calls (inbound & outbound), and social media. • Resolve product-related and order-related concerns with empathy and efficiency. • Manage and de-escalate customer issues with patience and professionalism. • Collaborate with internal teams to drive faster resolutions and close the loop with customers. • Maintain detailed records of customer interactions using Freshdesk (or similar tools). • Suggest process improvements based on recurring queries or pain points. What We're Looking For: • Minimum 2 years of experience in a blended customer support role (chat, email, voice). • Fluency in Hindi and English is mandatory. Proficiency in South Indian languages is a plus. • Excellent verbal and written communication skills. • Strong problem-solving skills with a customer-first mindset. • Prior experience in D2C/e-commerce brands is preferred. • Ability to thrive in a fast-paced, startup environment and work across multiple communication channels. Bonus if you have: • Experience handling customer escalations. • Familiarity with jewelry or fashion retail industry. • Comfort with tools like Freshdesk, Google Sheets, or CRM platforms. Additional Details: • We are an early-stage start-up and valuable achievements take time & efforts. Hence it is a 6-day work week. • We believe in speaking to customers regularly to build Eternz the right way. • Location: HSR, Bangalore Apply at: sujay@eternz.in hiring@eternz.in Website: www.eternz.com

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