Senior ServiceNow Engineer with AI
4 days ago
We are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to deliver secure, scalable, and production-ready intelligent workflows that transform IT and business operations. Key Responsibilities - Develop and enhance Generative AI capabilities within ServiceNow to optimize ITSM workflows, Virtual Agent experiences, and enterprise automation. - Build AI-driven automations for Incident, Problem, Change, Request, and Knowledge processes using ServiceNow capabilities. - Design and implement RAG (Retrieval-Augmented Generation) solutions for contextual and accurate response generation across ServiceNow applications. - Integrate LLM features through Flow Designer, Virtual Agent Designer, and custom backend components. - Automate workflows and integrations via ServiceNow REST APIs, IntegrationHub, and MID Server as needed. - Collaborate with business and platform stakeholders to identify AI transformation opportunities and deliver measurable outcomes. - Deploy, monitor, and optimize AI workloads across ServiceNow and OCI, ensuring high performance, compliance, and cost efficiency. - Partner with data science and architecture teams to ensure robust, production-grade AI delivery and lifecycle management. - Stay current with advancements in ServiceNow AI, LLM technologies, and agent orchestration frameworks to continuously evolve the platform. Qualifications & Experience - Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or related field. - Experience: 4–8 years in AI/ML engineering, with at least 2–3 years in Generative AI or Agentic AI solution development. - Proven hands-on experience with ServiceNow AI capabilities — including Virtual Agent, GenAI-powered assistance, and intelligent workflows. - Expert proficiency in Python, with experience using PyTorch or TensorFlow for model development and integration. - Strong foundation in NLP, LLM prompting, fine-tuning, and transformer-based model architectures. - Demonstrated ability to integrate AI solutions within ServiceNow using Flow Designer, IntegrationHub, and REST APIs. - Experience deploying and optimizing AI workloads on OCI and ServiceNow; exposure to AWS, Azure, or GCP is a plus. - Practical knowledge of RAG pipelines and vector databases for semantic retrieval. - Working understanding of ITSM processes and AI-driven automation across core modules (Incident, Problem, Change). - Familiarity with MLOps/LLMOps practices, including model governance, monitoring, and responsible AI frameworks.
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Staff ServiceNow Platform Architect, AI
6 days ago
Hyderabad, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
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Senior Machine Learning Engineer
4 weeks ago
Hyderabad, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
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[Apply Now] Senior Software Engineer
4 weeks ago
Hyderabad, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
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Senior ServiceNow Engineer with AI
4 days ago
India SmarTek21 Full timeWe are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to...
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Senior ServiceNow Engineer with AI
3 days ago
India SmarTek21 Full timeWe are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to...
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Senior Ai Engineer
6 days ago
India Smartek21 Full timeWe are looking for a highly skilled ServiceNow Engineer with deep expertise in AI automation and enterprise-scale integration In this role you will design build and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure OCI You will collaborate with product platform and AI teams to deliver secure...
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15h Left: Senior Machine Learning Engineer
3 weeks ago
Hyderabad, India ServiceNow Full timeJob Description Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and...
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AI - Senior Business Development Manager
21 hours ago
First International Finance Centre Plot No C- & C-, G Block First International Finance Centre, Mumbai, Maharashtra, India ServiceNow Full time ₹ 15,00,000 - ₹ 30,00,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Mumbai, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
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Hyderabad, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
