Senior Ai Engineer

We are looking for a highly skilled ServiceNow Engineer with deep expertise in AI automation and enterprise-scale integration In this role you will design build and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure OCI You will collaborate with product platform and AI teams to deliver secure scalable and production-ready intelligent workflows that transform IT and business operations Key Responsibilities Develop and enhance Generative AI capabilities within ServiceNow to optimize ITSM workflows Virtual Agent experiences and enterprise automation Build AI-driven automations for Incident Problem Change Request and Knowledge processes using ServiceNow capabilities Design and implement RAG Retrieval-Augmented Generation solutions for contextual and accurate response generation across ServiceNow applications Integrate LLM features through Flow Designer Virtual Agent Designer and custom backend components Automate workflows and integrations via ServiceNow REST APIs IntegrationHub and MID Server as needed Collaborate with business and platform stakeholders to identify AI transformation opportunities and deliver measurable outcomes Deploy monitor and optimize AI workloads across ServiceNow and OCI ensuring high performance compliance and cost efficiency Partner with data science and architecture teams to ensure robust production-grade AI delivery and lifecycle management Stay current with advancements in ServiceNow AI LLM technologies and agent orchestration frameworks to continuously evolve the platform Qualifications Experience Education Bachelor s or Master s degree in Computer Science Data Science or related field Experience 4-8 years in AI ML engineering with at least 2-3 years in Generative AI or Agentic AI solution development Proven hands-on experience with ServiceNow AI capabilities including Virtual Agent GenAI-powered assistance and intelligent workflows Expert proficiency in Python with experience using PyTorch or TensorFlow for model development and integration Strong foundation in NLP LLM prompting fine-tuning and transformer-based model architectures Demonstrated ability to integrate AI solutions within ServiceNow using Flow Designer IntegrationHub and REST APIs Experience deploying and optimizing AI workloads on OCI and ServiceNow exposure to AWS Azure or GCP is a plus Practical knowledge of RAG pipelines and vector databases for semantic retrieval Working understanding of ITSM processes and AI-driven automation across core modules Incident Problem Change Familiarity with MLOps LLMOps practices including model governance monitoring and responsible AI frameworks Who We are SmarTek21 founded in 2006 is an innovative digital transformation leader dedicated to empowering organizations through design-led data-centric solutions We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business At the heart of our approach is Design-Led Engineering where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps Data Engineering and analytics Testing Automation and support and comprehensive Managed Application and Infrastructure Services We ve evolved from our consulting and development roots into a full-spectrum service provider integrating advanced technologies like Generative AI GenAI to facilitate our clients seamless transformative digital journeys A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence At SmarTek21 you ll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide SmarTek21 is committed to fostering a diverse and inclusive environment We encourage applications from individuals of all backgrounds and experiences Powered by JazzHR