Noc, System Engineer

Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered Our pursuit of this mission is the driving force that brings us to work each day We believe in embracing new ideas challenging ourselves and failing forward We respect and celebrate individual talents and team wins We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans Are we growing Absolutely and Globally In 2021 we grew our teams by almost 50 and continue to grow even more in 2022 Are we recognized as a company you are supported by for your career and growth and a great place to work Definitely Evolent Health International Pune India has been certified as Great Places to Work in 2021 In 2020 and 2021 Evolent in the U S was both named Best Company for Women to Advance list by Parity org and earned a perfect score on the Human Rights Campaign HRC Foundations Corporate Equality Index CEI This index is the nation s foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality We recognize employees that live our values give back to our communities each year and are champions for bringing our whole selves to work each day If youre looking for a place where your work can be personally and professionally rewarding dont just join a company with a mission Join a mission with a company behind it What Youll Be Doing NOC System EngineerThe NOC System Engineer will be a key member of the NOC Team focusing on monitoring tasks level 1 troubleshooting and providing essential analysis This role involves configuring various monitoring tools working on automation projects and supporting the industry in achieving its new goals It is important to know xe2x80xa6We are transforming the way we operate and your role as a NOC System Engineer is instrumental in our success If you are interested in becoming part of our highly talented NOC team this role is for you What youll be doing xe2x80xa6 Monitor cloud infrastructure and perform level 1 troubleshooting Configure and manage different monitoring tools Develop and implement automation solutions Windows patching and Vulnerabilities remediation Working on Automation of tools and other daily activities Troubleshoot infrastructure issues and Active Directory access Provide analysis and insights to various teams Create operationalize and manage NOC Standard Operating Procedures SOPs including quarterly reviews and adjustments Perform system health checks and maintain related reports and communications Actively participate in stand-up meetings conference calls bridge incident calls documentation and Root Cause Analysis RCA preparation Execute corrective actions identified during post-incident reviews and RCA Identify and resolve performance bottlenecks as part of NOC Develop and maintain knowledge base articles issue tracking in Jira and configure various workflows You will need this to be successful xe2x80xa6 Excellent communication skills both verbal and written Strong analytical and problem-solving skills Ability to investigate issues outside of defined SOPs Extensive experience in infrastructure Application and network monitoring Strong documentation skills Experience with diagnostic and monitoring tools such as SolarWinds Dotcom-Monitor Datadog Nagios Prometheus etc Flexibility to provide on-call support during weekends if required and adapt to a constantly changing environment Hands-on experience in troubleshooting Windows and Linux servers L1 issues Experience with Windows server patching tools such as Ivanti Endpoint Central etc Experience leveraging agile methodologies e g Scrum Ban to manage project work Expert knowledge of MS Excel and PowerPoint Experience and familiarity with Root Cause Analysis Familiarity with the healthcare health insurance industry Familiarity with service desk platforms e g JIRA Remedy ServiceNow Experience working closely with technical teams e g developers sys admins DBAs infra teams Ability to review vulnerability reports and prioritize vulnerabilities for remediation based on severity impact Knowledge of scripting languages such as PowerShell Bash etc Highly collaborative attitude Low ego and a team player Relevant certifications e g AZ-900 ITIL CCNA Datadog SolarWinds Academic Qualification Bachelors degree in computer science or equivalent experience Mandatory Requirements We require that all employees have the following technical capability at their home High speed internet over 10 Mbps the ability to plug in directly to the home internet router These at-home technical requirements are subject to change with any scheduled re-opening of our office locations xe2x80x8bEvolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status