Head Operations- Luxury Marble Industry-mumbai

5 days ago

Mumbai, Maharashtra, India DC Consultants Full time

We are having an urgent opening for the position of Head Operations for a reputed company in the Luxury Marble industry at Kanjurmarg Key Responsibilities Overview The Head of Operations for the Sales Team at The Quarry will lead and manage the day-to-day operations of the sales vertical reporting directly to the Founder This role requires a strategic leader who will ensure the smooth functioning of the sales team drive revenue growth and be accountable for the overall profitability P L of the sales vertical The ideal candidate will have strong operational management experience a deep understanding of the luxury market and the ability to drive performance in a high-end sales environment Sales Operations Management Oversee the daily operations of the sales team ensuring efficient processes adherence to sales strategies and achievement of revenue targets Develop implement and monitor operational policies and procedures to optimize the sales function Coordinate with cross-functional teams including marketing logistics etc to support sales initiatives and improve overall operational efficiency P L Accountability Own the Profit and Loss P L responsibilities for the sales vertical ensuring revenue growth and profitability Monitor and manage the sales budget forecasting and financial reporting ensuring alignment with company goals Identify cost-saving opportunities while maintaining service quality and product exclusivity Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets Client Relationship Management Ensure the sales team delivers exceptional customer service that reflects the companys brand image Oversee key client relationships including high-net-worth individuals interior designers architects etc ensuring satisfaction and long-term partnerships Manage and nurture relationships with strategic partners Reporting and Communication Provide regular updates to the Founder on sales performance operational challenges and strategic initiatives Prepare and present detailed financial and operational reports including revenue forecasts sales trends and P L analysis Ensure effective communication across all levels of the organization to support the sales teams goals and objectives Team Management and Development Hire mentor and develop a high-performing sales team creating a culture of excellence and accountability Oversee the training and development of the sales team ensuring they have the necessary skills to sell luxury products and deliver exceptional client service Provide leadership to cross-functional teams e g marketing logistics etc to ensure alignment with sales goals Relationship Management Ensure the highest standards of customer experience are met throughout the sales process Maintain strong relationships with key customers ensuring long-term partnerships and repeat business Represent the company at luxury industry events and maintain a visible presence in the premium home dcor community Candidate

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