Senior Data Scientist Engineer

At NICE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all aboutThe Prompt Engineer optimizes prompts to generative AI models across NICE s Illuminate applications As part of the Illuminate Research team the Prompt Engineer works with several groups in the business to help our applications deliver the highest quality customer experience The Prompt Engineer partners with global development teams to help diagnose and resolve prompt-based issues This includes helping to define and execute tests for LLM-based systems that are difficult to evaluate with traditional test automation tools The Prompt Engineer also helps educate the development teams on advances in prompt engineering and helps update production prompts to evolving industry best practices How will you make an impactRegularly review production metrics and specific problem cases to find opportunities for improvement Help diagnose and resolve issues with production prompts in English Refine prompts to generative AI systems to achieve customer goals Collect and present quantitative analysis on solution success Work with application developers to implement new production monitoring tools and metrics Work with architects and Product Managers to implement prompts to support new features Meet regularly with teams working in United States Mountain and Pacific time zones UTC-7 00 and UTC-8 00 Review new prompts and prompt changes with Machine Learning Engineers Consult with Machine Learning Engineers for more challenging problems Stay informed about new advances in prompt engineering Have you got what it takesFluent in written and spoken English BS in technology-related field such as computer science business intelligence analytics or finance 4- 7 years work experience in a technology-related industry or position Familiarity with best practices in prompt engineering to include differences in prompts between major LLM vendors Ability to develop and maintain good working relationships with cross-functional teams Ability to clearly communicate and present to internal and external stakeholders Experience with Python and at least one web app framework for prototyping e g Streamlit or Flask What s in it for youJoin an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 7122 Reporting into Tech Manager Role Type Individual ContributorAbout NICENICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law