
High Salary: Customer Service Executive
2 weeks ago
Job Description
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information about banking products and services.
- Process transactions and maintain customer records.
- Ensure compliance with banking regulations and policies.
- Deliver excellent customer service and enhance customer satisfaction.
- Build strong relationships with customers to understand their financial goals and offer tailored solutions.
- Develop a deep understanding of banking products to identify upselling opportunities based on customer needs and preferences.
Role Responsibilities:
- Respond to customer queries and complaints effectively, ensuring satisfaction.
- Upsell banking products and services by identifying customer needs.
- Maintain accurate and up-to-date customer records and transaction details.
- Provide feedback to the management to improve customer service quality.
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