High Salary) Customer Service Executive

3 days ago

Gurugram Delhi Delhi NCR, India Wsne Consulting Private Limited Full time
Job Description

Description

We are seeking a motivated and enthusiastic Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills. This role is suitable for individuals with 0-2 years of experience.

Responsibilities

- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and provide effective solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and procedures.
- Provide feedback on customer issues and contribute to team discussions for service improvement.

Skills and Qualifications

- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-focused mindset.
- Basic knowledge of customer service principles and practices.
- Familiarity with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to handle multiple tasks and work under pressure in a fast-paced environment.

Spotlight

- Office cab/shuttle

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