Systems Analyst 4-support

Job Category Support Description This position is for an experienced professional with a hands-on EPM infrastructure administration background in the Oracle Hyperion on-prem suite of products Primary responsibilities include managing day-to-day operations end-user support and supporting project initiatives across the EPM platform This position will partner closely with functional teams to solve complex business issues and design scalable system solutions This is a highly visible role and will be critical in solidifying a best-in-class EPM solution for the company The ideal candidate understands not only the concepts of Hyperion but also how they apply to the day-to-day processes of a production business environment Responsible for supporting critical business operations Works independently to provide quality services to multiple customer engagements Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Experience in EPM Cloud is a big plus Responsibilities Analyze functional and operational issues reported by the customer with their Oracle EPM Hyperion environment and provide the solution or workaround on time Analyze user requirements to develop implement and support Oracle s global infrastructure Manage operations and end-user support of Hyperion EPM 11x platform HFM ERPi FDM Planning Essbase Essbase Studio ODI and Financial Reports Troubleshooting integration and data issues across various Hyperion applications and boundary systems Coordinate operational handover with global support teams Assist business partners with application issues configuration and administration issues Proactively monitor and streamline tasks and procedures following company standards Work interdependently with technical infrastructure teams application teams and business units to ensure service delivery is meeting business objectives Establish and perform standard operational policies and procedures Coordinate monthly quarterly patching activities with Infra teams Coordinate and perform monthly deployments release in collaboration with functional teams Monitor analyze and tune Hyperion system performance as required Modify tune existing batch scripts VB scripts consolidation business rules and Essbase calc scripts Participate in system testing data validations and stress testing of new enhancements features Manage daily terminations from Hyperion systems per SOX requirements Create technical documentation including data flow charts system diagrams formulas and methods for solving business problems incorporating infrastructure requirements and interfaces Update create end-user training documents for HFM and Hyperion Planning Essbase including forms grids Smart View etc Take on various roles regarding project initiatives while following strict deadlines Provide business continuity and disaster recovery solutions for the Hyperion environment including disaster recovery testing backups and recovery policies and procedures Responsible for improving technical processes and developing new processes to improve Oracle support for customers Work with the project manager and customer implementation team to make sure the Hyperion project is on track and there are no technical issues in customer Hyperion environments Provide mentoring and cross-training to peers and interdependent team members Set up new releases of the Hyperion application in the internal lab environment and devise architecture standards before these releases become customer-ready Collaborate with offshore team members and business customers globally Customer Management Ability to understand customer urgency and sensitivity of the problem Strong Verbal and Written communication skills Ability to speak confidently and communicate clearly with the customer Strong Adherence to Process and be process champion Requirements Knowledge of Hyperion EPM 11 1 2 4 11 2 x Experience with Hyperion EPMA Workspace HFM ERPi Hyperion Planning Essbase BSO ASO FDMEE ODI Essbase Studio SmartView is a must Hands-on experience with the installation of Hyperion 11 2 x 11 1 2 4 on Linux Windows OS Experience with upgrading the Hyperion application from 11 1 2 3 to 11 1 2 4 11 2 x Experience with Migration of on-premise Planning HFM application to OCI Knowledge of Oracle 12c 19c database Experience with setting up Hyperion application with Oracle Database and management of Oracle DB Knowledge of WebLogic application server Performance tuning with Hyperion Planning HFM In-depth experience with Migration of Hyperion Planning HFM FDMEE from one environment to another Knowledge of User Management in Hyperion and Integrating them with OID LDAP and MSAD Server Hands-on experience and troubleshooting performance issues with Hyperion Knowledge of Oracle Cloud Infrastructure OCI Services like LBaaS Compute NSGs Security List Gateways Knowledge of Ansible Terraform other Cloud scripting solutions is a plus Working Knowledge on Linux platform desirable Customer Support and or consulting experience preferable Experience in the use of other Oracle Products Experience in cloud EPM solutions a big plus Understanding of HFM consolidation rules data forms grids reports and journals Expertise in Essbase calc scripting and MaxL batch scripting Experience with Hyperion clustered environments and VM infrastructure is a plus Expertise with Hyperion system tools for monitoring testing performance tuning and debugging Strong understanding of Windows Server Active Directory network technologies is important Must have a strong desire for process improvement and automation Manage time efficiently with the capacity to handle multiple tasks concurrently under minimal supervision Experience with high levels of accountability demonstrated initiative innovation and flexibility Excellent verbal written and interpersonal skills Must be a team player and be able to build consensus with others team members Hyperion certification is preferred but not required Ability to work well in a demanding customer environment and delight customers Highly motivated and work well as part of a team Confidence to integrate yourself within an established team Responsible for ensuring that best practice standards and methods are applied as appropriate Bachelor s Degree in Computer Science Engineering MIS or related experience Skills good to have Knowledge of ServiceNow SRs RFCs and My Oracle Support will be a plus Knowledge of OAC-Essbase Essbase 19c and Essbase 21c will be a plus Implementation experience in DRM EPMA to DRM migration for Hyperion 11 1 2 x to 11 2 x Qualifications Career Level - IC4 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law