Solution Consultant

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze's service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. Primary responsibilities: - Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. - Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. - Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. - Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable). - Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities. - Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures. - Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards. - People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists. - Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings. - Required experience and capabilities: - 8-15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity. - Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA. - Strong hands-on technical fluency across: - Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement. - Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity. - Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security. - Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning. - Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification. - Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs. - Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams.