Assistant Manager

3 weeks ago

Gurugram Gurugram, India Genpact Full time

Job Description

Inviting applications for the role of Assistant Manager - ITSM

The role is to manage Root Cause Problem Investigation & Corrective Actions related to different platforms, technologies and coming from across the organization.

Responsibilities -:

1. . Responsible for analysing incident trends, identifying repeat incidents, and determining where the application of problem-solving efforts will reap the biggest benefits for the organization.

- Help prevent issue recurrence

- Minimize business impact of incidents

- Ensure resources are aligned with the highest-value opportunities

1.

. Facilitate Problem Analysis, Major Incident Reviews and Problem Compliance Reviews

. Verify Root Cause and solution options and/or temporary solution. Drive technical teams to complete root cause analysis (RCA) to include the identification of permanent corrective actions on IT infrastructure, applications and databases using proven problem analysis methods (Kepner Tregoe, Ishikawa/Fishbone, Failure Mode and Effects Analysis [FMEA]).

. Track Corrective & Preventive Actions to completion

. Approve results of Corrective Actions based upon predefined verification criteria

. Approve solution propagation activities and results of Root Cause Analysis

. Assist work groups in prioritising workload to meet service level commitments

. Ensure all problem management activities are documented in Problem Management Tool and maintain updated records in applicable Database.

. Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc

Qualifications we seek in you

Minimum Qualifications

- Relevant years of experience as a Problem Manager or Incident Manager.

- Should have awareness of Network / Servers / Telephony / Cloud. Technical certifications like MCP/CCNA/Advance diploma etc. would be an advantage.

- ITIL Trained, Tested and Certified. (ITIL Foundation Certified)

- Working Experience of Service Now (Ticketing tool)

- Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.

Preferred Qualifications/ Skills

- Excellent knowledge, experience, and excellence within the specific area of Problem Management

- Resource should be stable, no frequent job changes.

- Strong interpersonal and teamwork skills

- Assertive and able to work successfully in a fast-paced work environment

- Exceptional organizational, prioritizing and multi-tasking skills

- Demonstrate High level of energy and flexibility

-

-

-

-

-

-

  • Assistant Manager/Manager

    3 weeks ago

    Gurugram, India PROMAYNOV ADVISORY SERVICES PRIVATE LIMITED Full time

    JOB DESCRIPTION Position: Experience: Statutory Audit post UG - Any graduate PG - Chartered Accountant Manage and supervise the execution of external audit engagements of various clients Should be able to manage large, medium scale multi-location assignments Aid in the identification of business development as well as help expand the client base by...

  • Assistant Manager

    3 weeks ago

    Gurugram, India Holiday Inn Full time

    Duties and responsibilities Financial returns: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. Assists in the preparation...

  • Assistant Manager

    3 weeks ago

    Gurugram, India Sterlite Full time

    : Assistant Manager - ESGDate:25 Aug 2025 Location:Gurugram, India Company:Sterlite Power Transmission Limited Purpose of Role Aligning ESG goals with corporate objectives, engaging stakeholders, and ensuring that sustainability considerations are integrated into all aspects of the business. Create guidelines, checklists, policies, procedures, and other...

  • Assistant Manager

    3 weeks ago

    Gurugram, India UNIQLO Full time

    Company Description UNIQLO, a brand of Fast Retailing Co., Ltd., embodies Japanese values of simplicity, quality, and longevity, offering LifeWear – clothing that combines modern elegance with thoughtful design. UNIQLO focuses on creating accessible and affordable apparel that enhances people's lives through continuous innovation. Fast Retailing, with its...

  • Assistant Manager

    6 days ago

    Gurugram, India Hyatt Corporation Full time

    Assistant Manager - Housekeeping Hyatt Regency Hyatt Regency Gurgaon IN - HR - GurgaonHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: GUR LocalSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...

  • Management Assistant

    3 weeks ago

    Gurugram, India celeckt Full time

    JOB TITLE : Management Assistant LOCATION : Gurgaon ABOUT THE COMPANY At NRI SUPPORT, we don't just deal in real estate, we craft refined living experiences. We specialize in the luxury real estate segment, offering bespoke property solutions to Non-Resident Indians (NRIs) and discerning domestic clients. Our deep understanding of the evolving real estate...

  • Assistant Manager

    3 weeks ago

    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Assistant Manager

    3 weeks ago

    Gurugram, India Flight Simulation Technique Centre Full time

    Business Development Support Assist the Head BD in identifying new business opportunities and building a strong client pipeline. Conduct market research and competitor analysis to support strategy formulation. Maintain updated databases of prospective clients, airlines, corporate accounts, and training leads. Client Relationship Management Coordinate with...

  • Assistant Manager

    3 weeks ago

    Gurugram, India Marks and Spencer Full time

    Job Purpose: As an Assistant Manager - Finance & Accounts, Primary responsibility will be to manage and oversee the internal financial controls (IFC) framework, conducting risk assessments, documenting internal controls, testing effectiveness, developing remediation plans for deficiencies, coordinating with stakeholders, providing training, and ensuring...

  • Assistant Manager

    3 weeks ago

    Gurugram, India KG Engineering And Consultancy Full time

    Job Description Title: Assistant Manager / Senior Engineer Tower Design Department: Design Level: JML Location: Gurugram Reporting to: Lead TL Design ROLE DESCRIPTION (POSITION SUMMARY) The role holder is accountable for for assisting in the design, analysis, and optimization of high-voltage transmission towers. The role involves working closely with...