Tech Manager

2 weeks ago

Pune, Maharashtra, India Incontact Full time
Job Description

How will you make an impact

- Work with the line of business to define the product roadmap and strategy.
- Assist in the development of short, medium, and long-term plans to achieve strategic objectives.
- Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products.
- Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
- Drive and impact all current processes related to software development and improvements across the org as necessary.
- Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.
- Provide worldwide support to our customers.
- Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
- Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.

Have you got what it takes

- 12+ years of experience in Software Engineering.
- At least 3 years experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
- Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
- Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
- Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
- Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
- Familiar with Quality targets and SLAs for SaaS applications.
- Experience of product development usingtechnologies like Typescript, Nodejs, Python and Salesforce
- Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
- Experience working abroad or with global teams is preferred.
- Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
- Deep experience with agile software development techniques and pitfalls.
- Excellent communication skills, problem-solving and decision-making skills

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