Training Senior Associate

3 weeks ago

Noida, Uttar Pradesh, India NTT DATA Full time

NTT Data Services is Hiring Position s OverviewAt NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our companys growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who work here NTT DATA Inc currently seeks an Training Senior Associate to join our team in Chennai Client s business problem to solveOur Clients are Leading Health Plans in US providing services in Florida state NTT are getting into contract with Client to manage End to End Claims Administration services Our NTT Business Process Outsourcing BPO team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes Our end-to-end administrative services help streamline operations improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Position s General Duties and TasksIn these roles you will be responsible for Responsibilities Deliver monthly Language Voice and Accent classroom virtual training support business through daily call monitoring and floor activity by working closing with the team and business requestors Reporting and tracking training effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement through coaching feedback and communication-based projects Requirements for this role include Key Skills Communication Skills Voice and Accent Training Delivery Excellent communication skills Excellent Facilitation training skills Skills Coaching and Feedback Skills Proficient in MS Excel and MS PPT Skills Content Development Preferences - Optional nice-to-haves Skills Instructional Design Skills a good-to-have skill Required schedule availability for this position is Monday-Friday 2 00pm 6 00 pm to 12 00am 3 00 am IST The shift timings cannot be changed Additionally resources may have to work on weekends basis business requirement

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