
Service & Operations Manager
3 weeks ago
We are looking for a skilled professional with 5 to 8 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically in Equitas Small Finance Bank.
Roles and Responsibility
- Manage and oversee daily operations to ensure efficient service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze operational data to identify areas for improvement and optimize processes.
- Ensure compliance with regulatory requirements and industry standards.
- Foster a culture of excellence and continuous improvement within the team.
Job Requirements
- Proven experience in managing services and operations within the BFSI sector.
- Strong understanding of financial products and services.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Experience in budgeting and resource management.
- Strong problem-solving skills to resolve operational issues.
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