Production Support

1 week ago

Hyderabad Bengaluru, India Cloudxtreme Technologies Private Limited Full time

Job Description Role Summary The Production/Application Support Engineer is responsible for providing L2 support for enterprise applications and Linux servers. The role involves monitoring, troubleshooting, and resolving incidents using APM tools while ensuring 24*7 application uptime and performance. Key Responsibilities - Provide L2 production support for enterprise applications. - Administer and troubleshoot Linux servers at a moderate level of expertise. - Monitor application performance using APM tools such as Grafana, Splunk, or Datadog. - Respond to production incidents, investigate root causes, and implement fixes. - Ensure 24*7 uptime and performance of critical business applications. - Collaborate with development and operations teams to resolve production issues. - Follow standard operating procedures for incident escalation and resolution. Mandatory Skills & Experience - L2 Production/Application Support experience. - Linux server administration expertise (moderate level). - Experience with Application Performance Monitoring (APM) tools Grafana, Splunk, Datadog preferred.

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