Senior Cloud Support Engineer

4 weeks ago

Pune India Snowflake Full time

Job Description

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake's Support team is expanding We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.

As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.

Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

- Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone

- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations

- Demonstrate good problem-solving skills and be process-oriented

- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues

- Document known solutions to the internal and external knowledge base

- Report well-documented bugs and feature requests arising from customer-submitted requests

- Partner with engineering teams in prioritizing and resolving customer requests

- Participate in a variety of Support initiatives

- u200Bu200BProvide support coverage during holidays and weekends based on business needs

OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:

- Bachelor's. or Master's degree in Computer Science or equivalent discipline

- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role

- Excellent writing and communication skills in English with attention to detail

- Ability to work in a highly collaborative environment across global teams

- Strong knowledge of at least one major RDBMS

- In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions.

- Proven experience with query lifecycle, profiles, and execution/explain plans.

- Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement.

- Advanced skills in interpreting SQL queries and execution workflow logic.

- Proven ability with rewriting joins for optimization while maintaining logical consistency.

- Proficiency with JSON, XML, and other semi-structured data formats.

- Experience with querying and transforming semi-structured data.

NICE TO HAVE:

- Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases.

- Database migration and ETL experience

- Ability to monitor and optimize cloud spending using cost management tools and strategies

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact

  • Cloud Support Engineer Intern

    8 hours ago

    India Cloud Flex Technologies Full time

    Job Title: Cloud Support Engineer InternLocation: Remote/Hybrid (India)Duration: 3-6 Months (with potential for full-time offer)About Cloudflex:Cloudflex is a leading provider of cloud solutions, specializing in AWS, Private Cloud, Kubernetes, and managed cloud services. We empower businesses across India and the USA by ensuring their cloud infrastructure is...

  • Cloud Engineer Internship Opportunity

    4 hours ago

    India Cloud Flex Technologies Full time

    About the Role:Cloudflex Technologies is seeking a highly motivated and detail-oriented Cloud Support Engineer Intern to join our team. As a key member of our support team, you will be responsible for assisting in monitoring, troubleshooting, and maintaining cloud infrastructure on AWS, Private Cloud, S3 Storage, and Kubernetes.Key Responsibilities:Assist...

  • Senior Cloud Support Engineer

    4 weeks ago

    Pune, Maharashtra, India DDN Full time

    Senior/Lead Cloud Support EngineerThis is an exciting opportunity to be part of a company shaping the future of AI and data management.DataDirect Networks (DDN) is a global leader in AI and multi-cloud data management at scale, with a proven track record of performance, reliability, and scalability.The Senior/Lead Cloud Support Engineer will play a critical...

  • Senior Cloud Support Engineer

    4 weeks ago

    Pune, Maharashtra, India DDN Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...

  • Senior Automation Engineer

    2 weeks ago

    India Cloud Kinetics Full time

    Job details below, apply with your latest CV. Company Name: Cloud Kinetics Technology Solutions Pvt LtdRole: Senior Automation Engineer Job Location: Remote Work Work Type: Rotational shift ( Includes night shift ) Salary Range: 28 to 30 lakhs / annum Mandatory Skills: 5+ years in Python and expert level in Automation Scripting. PROFILE SUMMARY:A highly...

  • Senior Cloud Engineer

    4 weeks ago

    india Eficens Systems Full time

    Job Title:: Senior Cloud Engineer- Cloud Managed ServicesLocation:HyderabadExperience:Minimum 3-4 years of experience with any cloud hyper scalerJob Summary:We are looking for aSenior Cloud Engineerto join our Cloud Managed Services team. The role involves managing cloud infrastructure, ensuring operational excellence, and driving innovation in our...

  • Senior Data Engineer

    1 day ago

    India Blue Cloud Full time

    Data Engineer - Machine Learning Expert WantedWe are seeking a Senior Data Engineer with expertise in machine learning to join our team at Blue Cloud.The ideal candidate will have a strong background in data engineering, including experience with Databricks, Python/PySpark, and SQL, as well as a deep understanding of machine learning concepts and...

  • Senior Cloud Engineer

    2 days ago

    India Marktine Technology Solutions Full time

    About the Role : - We are seeking a highly skilled and experienced Senior Cloud Engineer with a strong specialization in Terraform to join our growing team. - As a Senior Cloud Engineer, you will play a critical role in designing, implementing, and managing our cloud infrastructure. - You will leverage your expertise in Terraform to automate and streamline...

  • Senior System Engineer

    4 weeks ago

    india WaferWire Cloud Technologies Full time

    Job Title: Senior System Engineer - Azure VMware SolutionsJob Location: Hyderabad, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption...

  • Lead Cloud Engineer

    4 weeks ago

    india Netcore Cloud Full time

    About us:At Netcore, innovation isn’t just a buzzword—it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster...

  • Senior Cloud Engineer

    1 day ago

    India Follex Technology Full time

    Job Description:Follex Technology seeks a highly skilled Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for designing, implementing, and managing cloud-based systems that meet the company's technical requirements.Key Responsibilities:Develop and maintain cloud-based infrastructure using Azure technologies.Design...

  • Senior Cloud Engineer

    2 weeks ago

    India Marktine Technology Solutions Full time

    About the Role :- We are seeking a highly skilled and experienced Senior Cloud Engineer with a strong specialization in Terraform to join our growing team.- As a Senior Cloud Engineer, you will play a critical role in designing, implementing, and managing our cloud infrastructure.- You will leverage your expertise in Terraform to automate and streamline...

  • DDN - Senior Cloud Support Engineer - Multi Cloud Deployments

    4 weeks ago

    Pune, India DDN Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to...

  • Senior Software Engineer

    19 hours ago

    India Rubix Cloud Technologies Full time

    Company Description : Rubix Cloud Technologies Private Limited is a software development company that specializes in providing high-quality software development services to businesses of all sizes. Their services include web development, mobile app development, software integration, and custom software development. The company prides itself on their...

  • Senior Cloud Security Engineer, AVP

    4 weeks ago

    Pune, India Deutsche Bank Full time

    Job Description Senior Cloud Security Engineer, AVP Position Overview Job Title: Senior Cloud Security Engineer, AVP Location: Pune, India Role Description Engineer is responsible for managing or performing work across multiple areas of the bank's overall IT Platform/Infrastructure including analysis, development, and administration. What we'll offer...

  • Senior Cloud Engineer

    3 weeks ago

    India Rearc Full time

    Job DescriptionAbout RearcAt Rearc, we empower engineers to build incredible products and experiences. We believe in challenging the status quo and fostering a culture of ownership, innovation, and impact. Since our founding in 2016, we&aposve built a team of problem-solvers who thrive in collaborative environments and value the freedom to think...

  • Senior Cloud Engineer

    2 days ago

    India Corpxcel Consulting Full time

    Role : Senior Cloud Engineer Location - Anywhere - Experience : Minimum of 5-7 years of industry experience in cloud engineering and management, with a strong background in designing and implementing cloud solutions. - Cloud Expertise : In-depth knowledge of major cloud platforms such as AWS, Azure, or Google Cloud, including hands-on experience with cloud...

  • Senior DevOps Engineer

    2 days ago

    India Dashhire Full time

    **Senior DevOps Engineer - Cloud:**We are seeking an experienced Senior DevOps Engineer - Cloud to join our team at Dashhire. As a key member of our infrastructure team, you will design, implement, and manage cloud infrastructure (AWS, GCP, Azure) to support large-scale application deployment and monitoring.Key Responsibilities:Design and implement CI/CD...

  • Cloud Senior Engineer

    4 weeks ago

    india TMF Group Full time

    About the RoleSenior Engineer will be responsible to deal with complex problems, proactively ensure operational health of the Multi Cloud IT infrastructure as well as advise on the future development of the technological landscape, considering the TMF’s strategy and newly available technologies. The indented purpose of Engineering team is to provide...

  • Senior Cloud Engineer

    2 weeks ago

    India Corpxcel Consulting Full time

    Role : Senior Cloud EngineerLocation - Anywhere- Experience : Minimum of 5-7 years of industry experience in cloud engineering and management, with a strong background in designing and implementing cloud solutions.- Cloud Expertise : In-depth knowledge of major cloud platforms such as AWS, Azure, or Google Cloud, including hands-on experience with cloud...