▷ (Apply Now) Staff Cloud Support Engineer

5 hours ago


Pune Maharashtra, India Snowflake Full time

Snowflake is about empowering enterprises to achieve their full potential and people too With a culture that s all in on impact innovation and collaboration Snowflake is the sweet spot for building big moving fast and taking technology and careers to the next level Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results We are a team of subject matter experts collectively working toward our customers success We form partnerships with customers by listening learning and building connections Snowflake s Support team is expanding We are looking for a Staff Cloud Support Engineer to join our team As a Staff Cloud Support Engineer your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud Customers will look to you for technical guidance and expert advice regarding their effective and optimal use of Snowflake You will be the voice of the customer regarding product feedback and improvements for Snowflake s product and engineering teams You will develop a strong understanding of the customer s use case and how they leverage the Snowflake platform You will deliver exceptional service enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements Based on business needs you may be assigned to work with one or more Snowflake Priority Support customers You will develop a strong understanding of the customer s use case and how they leverage the Snowflake platform You will deliver exceptional service enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation Ideally you have worked in a 24x7 environment handled technical case escalations and incident management worked in technical support been on-call during weekends and are familiar with database release management AS A STAFF CLOUD SUPPORT ENGINEER AT SNOWFLAKE YOU WILL Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication email web and phone Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations Demonstrate good problem-solving skills and be process-oriented Utilize the Snowflake environment connectors 3rd party partners for software and tools to investigate issues Document known solutions to the internal and external knowledge base Submit well-documented bugs and feature requests arising from customer-submitted requests and partner with Engineering towards a resolution Proactively identify recommendations and lead global initiatives to improve product quality customer experience and team efficiencies Provide support coverage during holidays and weekends based on business needs OUR IDEAL STAFF CLOUD SUPPORT ENGINEER WILL HAVE Bachelor s or Master s degree in Computer Science or equivalent discipline 8 years of experience in a Technical Support environment or a similar technical function in a customer-facing role Excellent written and verbal communication skills in English with attention to detail Ability to work in a highly collaborative environment across global teams Ability to train team members on data warehousing fundamentals and concepts A clear understanding of data warehousing fundamentals and concepts Ability to debug rewrite and troubleshoot complex SQL queries for achieving workarounds or better solutions Strong knowledge of RDBMS SQL data types aggregations and functions including analytical window functions Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement A clear understanding of Operating System internals memory management CPU management Database migration and ETL experience Scripting coding experience in any programming language Working knowledge of semi-structured data Experience in RDBMS workload management Good understanding of any of the major cloud service provider s ecosystem Ability to interpret systems performance metrics CPU I O RAM Network stats Understanding of the release cycle and tracking of behavior changes NICE TO HAVE Experience working with a distributed database i e big data and or MPP massively parallel processing databases Understanding of cost utilization and optimization Proficiency in using any of the scripting languages e g Python JavaScript MANDATORY REQUIREMENTS FOR THE ROLE The position may require access to U S export-controlled technologies technical data or sensitive government data Employment with Snowflake is contingent on Snowflake verifying that you i may legally access U S export-controlled technologies technical data or sensitive government data or ii are eligible to obtain in a timely manner any necessary license or other authorization s from the U S Government to allow access to U S export-controlled technology technical data or sensitive government data Ability to work the 4th night shift which typically starts from 10 pm IST Applicants should be flexible with schedule changes to meet business needs Snowflake is growing fast and we re scaling our team to help enable and accelerate our growth We are looking for people who share our values challenge ordinary thinking and push the pace of innovation while building a future for themselves and Snowflake How do you want to make your impact For jobs located in the United States please visit the job posting on the Snowflake Careers Site for salary and benefits information



  • Pune, Maharashtra, India Viswamitempowersolution Full time

    Position Airport Ground Staff Customer Service Agent Company Overview Viswamitempowersolution is a leading provider of airport ground handling services in Pune Maharashtra We are committed to providing exceptional customer service and ensuring a smooth and efficient airport experience for all passengers We are currently seeking a highly motivated...


  • Pune Cantonment, Pune, Maharashtra, India Help Desk Support Now Full time ₹ 5,98,783 - ₹ 7,98,783 per year

    About Us:Help Desk Support Now is at the forefront of leveraging AI to transform business operations. We are looking for a talented and motivated AI Engineer to join our team and revolutionize our IT help desk and support functions. Your work will directly impact our employee experience by creating intelligent, automated solutions that streamline support,...


  • Pune, Maharashtra, India BOSTON SCIENTIFIC Full time

    Additional Locations India-Maharashtra Pune Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With...


  • Pune, India HMH Full time

    Job Description Apply now - Apply Now - Start applying with LinkedIn - Please wait... Date: Sep 17, 2025 Location: Pune, MH, IN Company: HMH HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K12 core curriculum, supplemental and...


  • Pune, Maharashtra, India ZS Associates. Full time

    ZS is a place where passion changes lives As a management consulting and technology firm focused on improving life and how we live it our most valuable asset is our people Here youll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients caregivers and consumers worldwide ZSers drive impact by...


  • Pune, Maharashtra, India Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available everywhere and we protect what s good - protecting food protecting people and protecting the planet By doing so we touch millions of people s lives every day And we need people like you to make it happen We empower you to reach your potential with opportunities to make an impact to be proud of...


  • Pune, Maharashtra, India Workday Full time

    Your work days are brighter here At Workday it all began with a conversation over breakfast When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market And when we began to rise one thing that really set us apart was our culture A culture which was driven by our value of putting our...


  • Pune, India Sonatus Full time

    Sonatus is a well-funded, fast-paced, and rapidly growing company whose software products and solutions help automakers build dynamic software-defined vehicles. With over four million vehicles already on the road with top global OEM brands, our vehicle and cloud software solutions are at the forefront of automotive digital transformation. The Sonatus team is...


  • Pune, Maharashtra, India Sonatus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Sonatus is a well-funded, fast-paced, and rapidly growing company whose software products and solutions help automakers build dynamic software-defined vehicles. With over four million vehicles already on the road with top global OEM brands, our vehicle and cloud software solutions are at the forefront of automotive digital transformation. The Sonatus team is...


  • Pune, India Talent Worx Full time

    AWS Cloud Engineer Talent Worx is looking for a proficient AWS Cloud Engineer. In this role, you will play a key role in designing, deploying, and managing AWS cloud solutions that align with our organizational objectives. You will leverage your expertise in AWS technologies to build scalable, secure, and robust cloud architectures, ensuring optimal...