▷ (Immediate Start) Senior Process Associate - Fraud Investigator

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of - Senior Process Associate Fraud Investigator We are seeking a high-judgment individual to join us as an Investigator - responsible for evaluating transactions to help protect our client s global customer base brand reputation and profitability all while delivering a best-in-class customer experience This role requires fluency in English and supports both global operations and the UK business Ideal for graduates with a passion for analysis and problem-solving Tenure 6 months Responsibilities Analyze and investigate suspicious transactions to detect potential fraud patterns Communicate professionally with internal teams and external customers via phone and email Handle more complex investigations with minimal supervision Mentor junior team members and support training initiatives Maintain site quality and compliance with client policies and guidelines Escalate unresolved cases appropriately and ensure proper documentation Achieve weekly productivity and quality standards for investigations Experienced in the internet space and capable of succeeding in a fast-paced team environment Work flexible hours including weekends as needed Qualifications we seek in you Minimum Qualifications Relevant experience in fraud investigation or customer service Bachelor s degree English Language proficiency Score - B2 2 Relevant experience in fraud investigation or customer service Excellent interpersonal skills with the ability to communicate complex issues correctly and clearly to both internal and external customers Demonstrated ability to work independently and make complex investigation decisions with little to no guidance Excellent problem-solving skills Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience Demonstrated ability to analyze problems logically Self-disciplined diligent proactive and detail oriented Strong organizational skills Effective prioritization of work time to ensure productivity fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency Demonstrated ability to exceed expectations regarding performance and individual contribution Demonstrated analytical and problem-solving skills including the ability to recognize non-obvious patterns Ability to maintain high levels of confidentiality and data security standards Experience with Microsoft Office including Outlook Word and Excel Passionate commitment to support our client s emergence as the world s most customer-centric company Preferred Qualifications Skills Knowledge of additional European languages Experience in fraud prevention or risk analysis domains Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training