
15h Left: Team Leader For MA Collection
1 week ago
Role Responsibilities:
Supervise and motivate vendors to meet tele-collections targets.
Review and improve call center performance through KPIs and feedback.
Handle coaching, attrition, shrinkage, and team development activities.
Analyze and report performance metrics to senior management.
Job Requirements:
35 years of experience in tele-collections and vendor supervision.
Strong understanding of call center operations, KPIs, and coaching.
Hands-on experience with performance tracking and team handling.
Result-oriented with excellent people management skills.
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Jamshedpur, Jharkhand, India Capitallinks Full time ₹ 139 - ₹ 27,963 per year**Female candidates preferableSupport new initiatives and demonstrate capability to manage and lead continuous improvement projectsLead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routinesBe accountable for managing team efficiencies, ensuring efficiency targets are metBe responsible...
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