15h Left: Team Leader For MA Collection

1 week ago


Jamshedpur, Jharkhand, India Home Credit Full time
Job Description

Role Responsibilities:

Supervise and motivate vendors to meet tele-collections targets.

Review and improve call center performance through KPIs and feedback.

Handle coaching, attrition, shrinkage, and team development activities.

Analyze and report performance metrics to senior management.

Job Requirements:

35 years of experience in tele-collections and vendor supervision.

Strong understanding of call center operations, KPIs, and coaching.

Hands-on experience with performance tracking and team handling.

Result-oriented with excellent people management skills.

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