Delivery Practice Manager, AWS Professional Services

Job Description Description Job Profile: Manager Catalog 3P Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in multiple countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Key job responsibilities You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with sellers to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, India, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members. - Work with 3P Sellers to ensure a reliable and operationally effective flow of products - Work with internal teams, Product partners to increase improve processes and reduce order discrepancies - Partner with internal teams to ensure seller compliance and scalable communication processes - Troubleshoot and drive resolutions with sellers to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure seller compliances and scalable communication processes - Work with various internal teams (e.g. Merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect seller workflows - Willingness to learn new technology - People Management (Leadership role, Team management) - Formulate, Implement, Track career path & Individual Development Plans of each member in the team - Operations and Sellers metrics management - Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team - Manage the team and ensure high service delivery and execution Basic Qualifications - 2+ years of team management experience - 2+ years of program or project management experience - Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level - Experience leading process improvements - Experience working with technology teams and solving operational issues using technology Preferred Qualifications - Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience in managing critical operational processes, with SLA responsibility Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more inform Company - ADCI - BLR 14 SEZ Job ID: A3082936