Urgent Search: Technical Support Engineer

Why Quark Software At Quark we ve been revolutionizing graphic design digital publishing and content automation since 1981 With over four decades of expertise we empower organizations to master their content lifecycle through cutting-edge design automation and intelligence Our software solutions enable customers to create manage publish and analyse their content with unrivalled effectiveness As we embark on an exciting new era of growth we re on the lookout for exceptional individuals to join our Global team Quark is the Foundation of Content Just as a Quark forms the basis of all matter in science Quark serves as the foundation for all content Our tagline brilliant content that works encapsulates our unwavering commitment to excellence With a global workforce of around 250 professionals we foster an inclusive culture that celebrates our diverse Global Team Why Choose Quark Quark is entering a transformative phase of growth driven by visionary leadership focused on research and development and customer success Our culture thrives on positivity and support providing an environment where every employee can flourish Join us to make a meaningful impact on our customers journeys and shape the future of content management through innovative research and development Together we ll ignite brilliance in the realm of content Innovation Quark stands tall as an established company that has consistently pioneered and excelled in content design digital publishing and content automation Our unparalleled expertise and extensive experience have solidified our position as unrivalled industry leaders ISO27001 Certified Excellence As an ISO27001 certified company Quark holds an industry-leading position that sets us apart as an exceptional organization to work for Diverse Global Workforce Quark wholeheartedly embrace an inclusive and diverse workforce to drive the success of our company Health Wellness Our Employees enjoy comprehensive health insurance plans including preventative care along with paid time off for holidays vacations and sick days Employees physical and mental health matters to us Professional Development Quark success can only be achieved by the professional development and advancement of our employees Family First- Work-Life Balance We prioritize family with our flexibility and adjustable schedules that accommodate family and individual needs We offer Remote Hybrid and in office options depending on location and responsibilities Quark Social Responsibilities Volunteering time and talents in support of deserving causes and charities in our local communities and neighbourhoods is encouraged and rewarded with Volunteer Days Quark is More Than a Workplace It s a vibrant and thriving environment where great work happens collaboration blooms and ideas come to life What Youll Do Quark is looking for a technical support Engineer who thinks of our customers first communicates confidently and can represent our brand Someone who can be the best in the world at what we do and be passionate about customer support and willing to go above and beyond to offer an awesome experience for our brands Responsibilities Product support SAAS - Supporting Worldwide Quark customers via Phone Chat Emails Excellent communication skills Both oral verbal with a great aptitude for problem-solving Communicate all issues internally and externally with complete knowledge of managing Customer expectations Answer day-to-day queries and ensure FTR Follow-up with customers within a 24-hour period through email and calls as requested with regards to the initial phone email or chat Knowledge of QuarkXPress Desktop publishing and various new updates for related software required with it Recognize and determine trends in problem occurrence or workflow Relevant experience while working with US European customers via Call Email Chat We want a proactive person who is skill growth oriented Candidate should be responsible must have a positive attitude or any business-related requirements The candidate should be comfortable working in night shift Skills Experience Minimum Qualification Graduate Excellent written and verbal communication skills in the English language flexibility patience and problem solving Candidates with at least 3 years of supporting U S European customers on phone email chat Candidates having hands on experience in QuarkXPress Desktop publishing would be a plus Must have technical troubleshooting on MAC Windows operating system Exposure to Macintosh environment and or Publishing Domain would be a plus Outstanding customer service skills and a dedication to the customer service experience The Opportunity Quark is a leader in closed-loop content lifecycle management Our software solutions enable organizations to inform educate and entertain their audiences with precision and impact Join us to make a meaningful difference in content management while enjoying comprehensive benefits from day one Your growth and success matter to us Together we ll unleash the power of innovative and successful content