▷ (15h Left) Account manager /customer success
4 days ago
Job Description Adobe is seeking a results-drivenAccount Managerto manage and grow strategic customer relationships across our SaaS and digital solutions portfolio. This role is pivotal in driving customer retention, upselling, and cross-selling initiatives. As a trusted advisor, you will partner closely with clients to align Adobes solutions to their business needs, ensuring long-term value realization and sustained revenue growth. Key Responsibilities - Serve as theprimary point of contactfor assigned accounts, building strong and trusted client relationships. - Drivecustomer retentionand ensure timelyrenewalsacross all assigned accounts. - Identify and executeupselling and cross-sellingopportunities to expand account value. - Leverage customer insights and data tomaximize adoptionand deliver measurable business impact. - Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Support) todeliver seamless customer experiences. - Monitor keySaaS metrics(e.g., CSAT, adoption rate, renewal health) and take proactive steps to mitigate risks. - Prepare and deliverexecutive-level presentations, business reviews, and solution roadmaps. - Manage multiple complex accounts simultaneously with ahigh level of organization and autonomy. - Act as astrategic advisor, deeply understanding client goals and helping translate those into actionable outcomes using Adobe's offerings. Required Skills & Qualifications - Minimum6+ yearsof experience inAccount Management, Customer Success, or Renewal Sales, preferably in aSaaS or digital solutionsenvironment. - Demonstrated track record ofachieving or exceeding revenue targets, particularly tied torenewals and upsell/cross-sellinitiatives. - Strong understanding ofcustomer lifecycle managementand key performance indicators (e.g., CSAT, churn, product adoption). - Excellentrelationship-buildingandstakeholder managementskills, with experience working withsenior executives. - Strongcommercial acumenandanalytical thinkingto uncover account growth opportunities. - Proficiency in usingCRM systems(e.g., Salesforce) andanalytics/reporting tools. - Exceptionalverbal and written communication skills, including the ability to deliver compelling presentations. - Self-starter with aproactive, organized, and collaborativeapproach to account management. - Bachelors degree required;MBA preferred.
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Regional Account Manager
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Mumbai, India Retail software Full timePosition : Regional Account Manager Location : Mumbai (Saki Vihar - Beside L&T Emerald) Company : ETP International About ETP ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes...
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Regional Account Manager
4 days ago
Mumbai, India Retail software Full timePosition: Regional Account Manager Location: Mumbai (Saki Vihar - Beside L&T Emerald) Company: ETP International About ETP ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes...
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