Client Support
3 weeks ago
Job Description About OnGrid OnGridis a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than500+ million checksacross3000+ happy clients. At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platformsOnGrid,eLockr, andGridlines.Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before. Objective:Understand organization business/product; check the alignment of client businesses. Roles & Responsibilities: - Handle customer queries and support tickets raised through Freshdesk with accuracy and professionalism. - Manage incoming calls via Exotel (IVR) and ensure prompt resolution of customer concerns. - Maintain and update all relevant data on Google Sheets and internal systems with high attention to detail. - Coordinate with internal teams (Product, Tech, Operations, etc.) to facilitate smooth and timely issue resolution. - Prepare and share daily/weekly reports, highlighting key concerns, trends, and actionable insights. - Assist customers throughout the registration, verification, and documentation processes as required. - Ensure adherence to SLAs, quality benchmarks, and internal compliance guidelines. - Provide end-to-end support to clients, ensuring a clear, professional, and positive experience at all touchpoints. Requirements: - 1-4 years of experience in Client Servicing/Customer Service - Graduate in any specialization - Good knowledge of working on google sheets and Microsoft office. - Problem-solving oriented attitude with professionalism. - Strong multitasking, time management, and target achieving skills. - Excellent communication and listening skills with good command of the English language (Both - written and spoken). - Ability to perform under pressure. Inclusion at OnGridInclusion is a core value at OnGrid, and we are committed to providing a meaningful and equitable interview experience for every candidate. If you require any accommodation or adjustment during the hiring process due to a disability or for any other reason, please reach out to your recruiting partner to make a request. We are anequal-opportunity employerand proudly celebrate diversity, recognizing that it builds stronger, more resilient teams. At OnGrid, diversity and inclusion are approached with sincerity and purpose. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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VOIP Support Engineer
3 weeks ago
India client Full timeRole: VOIP Technical Support - L2 Experience: 3 to 5 years Skills & Requirements: - Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS - Good troubleshooting experience with SIP Call Flow in live environment - Hands on with Linux - Must be using Linux on daily basis - Good English...
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VOIP Support Engineer
3 weeks ago
India client Full timeRole: VOIP Technical Support - L2Experience: 3 to 5 yearsSkills & Requirements:Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPSGood troubleshooting experience with SIP Call Flow in live environmentHands on with LinuxMust be using Linux on daily basisGood English CommunicationClient...
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Staffing Client Relationship Manager-(Female)
4 weeks ago
Bengaluru, India Tek Support Full timeJob Title: Staffing Client Relationship ManagerLocation: AKASA Coworking Building, Sector 62, Noida (100% Onsite)Experience Required: 3–6 YearsShift: Night Shift (7:00 PM – 4:00 AM IST) – Supporting US/Canada clientsPreference: Female candidates preferred (Local Noida/Greater Noida candidates only)Joining: Immediate joiners onlyJob Overview:We...
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Staffing Client Relationship Specialist
4 weeks ago
Bengaluru, India Tek Support Full timeJob Title: Staffing Client Relationship Specialist (Female)Location: AKASA Coworking Building, Sector 62, Noida (100% Onsite)Experience Required: 3–6 YearsShift: Night Shift (7:00 PM – 4:00 AM IST) – Supporting US/Canada clientsPreference: Female candidates preferred (Local Noida/Greater Noida candidates only) Joining: Immediate joiners onlyJob...
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Staffing Client Relationship Manager
4 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Staffing Client Relationship Manager (Female) Location: AKASA Coworking Building, Sector 62, Noida (100% Onsite) Experience Required: 36 Years Shift: Night Shift (7:00 PM 4:00 AM IST) Supporting US/Canada clients Preference: Female candidates preferred (Local Noida/Greater Noida candidates only) Joining: Immediate joiners only Job...
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Staffing Client Relationship Manager-(Female)
4 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Staffing Client Relationship Manager Location: AKASA Coworking Building, Sector 62, Noida (100% Onsite) Experience Required: 36 Years Shift: Night Shift (7:00 PM 4:00 AM IST) Supporting US/Canada clients Preference: Female candidates preferred (Local Noida/Greater Noida candidates only) Joining: Immediate joiners only Job Overview:...
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Staffing Client Relationship Specialist
4 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Staffing Client Relationship Specialist (Female) Location: AKASA Coworking Building, Sector 62, Noida (100% Onsite) Experience Required: 36 Years Shift: Night Shift (7:00 PM 4:00 AM IST) Supporting US/Canada clients Preference: Female candidates preferred (Local Noida/Greater Noida candidates only) Joining: Immediate joiners only...
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Client Support Specialist
1 week ago
India Talogy Full time ₹ 2,50,000 - ₹ 7,00,000 per yearAbout the RoleThe Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...
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Client Support Ambassador
2 weeks ago
india beBeeCustomerSupport Full timeJob Title: Client Support AmbassadorWe are seeking a highly skilled and enthusiastic Client Support Ambassador to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.About the Role:The ideal candidate will be responsible for providing top-notch support to our clients through various...
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Bengaluru, India Tek Support Full timeJob Title: Business Development-Client Relationship Manager-Staffing&RecruitmentLocation: AKASA Coworking Building, Sector 62, Noida (100% Onsite)Experience Required: 3–6 YearsShift: Night Shift (7:00 PM – 4:00 AM IST) – Supporting US/Canada clientsPreference: Female candidates preferred (Local Noida/Greater Noida candidates only)Joining: ...
